Executive Summary Social media in higher education is a technology in transition. Learners and educators both find social media an appealing way to supplement formal learning, but the evidence for its effectiveness in formal courses remains inconclusive. Surprisingly, it is educators, not learners, who are leading the charge to experiment with social media. Educators, nearly … [Read more...] about Social Media in Higher Education
Archives for May 2012
Management by Design Tip of the Month: Design for Retail
Walk into any retailer and to some extent, you walk back in time. For most, the retail work environment hasn't progressed much over the last century. Retail itself has come a long way with technology infusion in ambiance (lighting and music), sizing kiosks and RFID tags. But for those working in retail, not so many changes-except for the need for higher level technical skills, … [Read more...] about Management by Design Tip of the Month: Design for Retail
Using Scenarios to Build Better Teams
Scenario planning is designed to help organizations think strategically through the uncertainties they face. In a strategic context, scenarios are usually developed and used by senior executive teams and boards of directors. They can also be powerful tools at lower levels in the organization to help people think more strategically about the industry they work in, the workplace … [Read more...] about Using Scenarios to Build Better Teams
Standardized Tests Need to be Right
If a teacher makes an error on a test, I certainty remember a bit of student crowd sourcing that took. Place. First perhaps, a tentative question, then some brave soul that just pointed out the flaw – usually followed by an apology, an elimination or correction of the offending test question, followed by lunch and kick ball. With our emphasis on standardized test, the educator … [Read more...] about Standardized Tests Need to be Right
For Good Customer Service Use All Channels, Speak with One Voice
For Good Customer Service Use All Channels, Speak with One Voice This weekend I experienced intermittent outages from my Comcast Internet Service (now Xfinity). In a moment of IP lucidity, I was able to connect to the Comcast website and login. I was promptly informed that the Internet, phones an television were all experiencing issues in my area. They knew of the problem and … [Read more...] about For Good Customer Service Use All Channels, Speak with One Voice