A customer service story. This morning I spent way too much time trying to get a $10 credit for car service I had performed last week. You might think, “ten dollars, let it go.” While $10 is a good lunch, it was more about the initial response than the $10. The $10 became the token for poor customer service, which was driven home right down to the final e-mail. Dont want … [Read more...] about Customer Service Perceptions Form In The Smallest of Moments: A Routine Maintenance Story
Archives for November 2018
How Not to Give THAT Vendor Presentation
Presentation Tips: How Not to Give THAT Vendor Presentation Trade show and conference attendees don't like vendor presentations, and neither do conference organizers. Why? Because most vendors send a sales or marketing person up to do the company pitch, even when they committed to not doing the company pitch. The problem is, the vendor probably bought the slot, so they get … [Read more...] about How Not to Give THAT Vendor Presentation