With Frederick’s Taylor invention of scientific management in the 1880s, and its subsequent assimilation into what we now consider modern management, organizations have used logic and rationality to the eliminate waste, to seek efficiency, and to transfer human knowledge to tools and processes. This perspective created the industrial economy lens through which most managers perceive their operations.
The industrial age economy does not exist in a vacuum. Running alongside it is the Serendipity Economy, an economic space where often random, always unanticipated interactions occur that may lead to value. Industrial age measures can’t evaluate Serendipity Economy results, leaving its outcomes like invention and innovation, process improvements, and new businesses relegated to the evidence of anecdote.
IT professionals need to recognize and embrace the Serendipity Economy in order to better understand the impact of technology investments, improve employee engagement and drive business transformation.
Read the entire post at HBR: How IT Professionals Can Embrace the Serendipity Economy