AI Use Is Not AI Value: Why Token Counts, Adoption Dashboards, and Agent Activity Metrics are Poor Proxies for Business Impact Microsoft, Meta, Shopify, Amazon and the rest of the AI-forward enterprise set have discovered a management problem hiding inside their own enthusiasm. Once a new technology becomes strategic, the organization wants a number. AI … Continue reading AI Use Is Not AI Value: Why Token Counts, Adoption Dashboards, and Agent Activity Metrics are Poor Proxies for Business Impact