How Xfinity’s Poor Customer Service and Confusing Pricing Undermine Their Products My recent experience with Xfinity reflects the frustrations, I’m sure, many of you have faced when dealing with cable companies. Here’s my saga, along with some advice on how service companies—especially those that feel like entitled incumbents—can improve their customer service. As a starting … Continue reading How Xfinity’s Poor Customer Service and Confusing Pricing Undermine Their Products