Mind Mapping and AI: From Personal Insight Capture to Strategic Empowerment Since the late 1990s, mind mapping has been a digital proxy for representing Tony Buzan's freewheeling paper-based maps, giving them enhanced features, first for editing and then for all manner of activities from financial control or project planning. At Serious Insights, we’ve consistently argued … [Read more...] about Mind Mapping and AI: From Personal Insight Capture to Strategic Empowerment
Knowledge Management
Back to Basics: What is Knowledge Management? 8 Critical Ideas and a Deep Dive on Culture
Back to Basics: What is Knowledge Management? As we move deeper into the era of artificial intelligence, it is important to not just tie knowledge management to the development of AI, but to resist knowledge management principles to establish a foundation for where the conversations between AI teams and KM practitioners need to take place. This post offers an simple answer … [Read more...] about Back to Basics: What is Knowledge Management? 8 Critical Ideas and a Deep Dive on Culture
The Tens: KM and Enterprise AI―10 Actions KM Leaders Should Take to Ensure More Robust Enterprise AI
The Tens: KM and Enterprise AI―10 Actions KM Leaders Should Take to Ensure More Robust Enterprise AI As a follow-up to my post, Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success, which covers the core points of my APQC 2025 talk, I thought it would be useful to create a list of actions knowledge managers should … [Read more...] about The Tens: KM and Enterprise AI―10 Actions KM Leaders Should Take to Ensure More Robust Enterprise AI
Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success
Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success (coverage image by OpenAI from a prompt written by the author) The APQC’s 2025 Process and Knowledge Management Conference At APQC’s 2025 Process and Knowledge Management Conference, the future wasn’t just a theme—the future asked hard questions. APQC went all … [Read more...] about Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success
7 Reasons AI Needs Knowledge Management
7 Reasons AI Needs Knowledge Management Cover image by DALLE-3 using a summary of this article as a prompt. Much of the discussion about generative AI and the future of work focuses on the potential for AI to displace workers. Often vague references suggest that AI will create new jobs as did all the automation of the past. Like previous mechanical and digital automation, … [Read more...] about 7 Reasons AI Needs Knowledge Management