Serious Insights: The 10s

The “10s” from Serious Insights offer accessible, concise advice or guidance critical to success in strategic planning, collaboration, marketing, or management.


How to Think Like a Scenario Planner

Those who want to think like a scenario planner need to adopt a new mindset.  Yes,scenario planning is a process. Those who treat scenario planning only as a process, however, achieve suboptimal results. Scenario planning, the analysis of the uncertainties, and the authoring of the narratives takes place in the imagination of the team creating…

The Tens: Getting Work From Home Right #WFH

The Tens: Getting Work From Home Right The latest entry in the Serious Insights series “The Tens.”  This issue focuses on Getting Work From Home Right. Download the PDF Understand the work that needs to be done. With digitization and automation, many organizations have lost track of the work they do at the detail level.…

Ten Reasons a Conference Call Is Better Than a Video Conference

Ten Reasons a Conference Call Is Better Than a Video Conference As people ramp up the number of video conference calls and sometimes fill their days with them, the realities of what is being called Zoom Fatigue is catching on. As much as face-2-face meetings provide some additional sensory information about participants, there are a lot…

Ten Tips for Effective Microsoft Teams Deployment

Ten Tips for Effective Microsoft Teams Deployment Microsoft Teams wraps SharePoint in a collaborative UI. In its most simple form, Teams offers file management, conversations, and communications, along with a framework for integrating other features related to the work being done in the Team. Teams represent the governing structure. Channels within a Team are where…

The Tens: Top Ten Things Job Hunters Should Do on Social Media

Top Ten Things Job Hunters Should Do on Social Media I just spent the last two weekends teaching Social Media for Job Hunters at Bellevue College.  It is always a great learning experience for me, and I hope, a valuable experience for the students as well. Here are some of the major takeaways. Please feel…

New Report: Ten Innovations That Should Drive Collaboration Technology

Ten Innovations That Should Drive Collaboration Technology Download Ten Innovations That Should Drive Collaboration Technology here:  This report outlines ten areas of technology innovation led by a variety of vendors. None of the areas mentioned here have become fully realized, nor do any of them currently dominate the requirements of organizations seeking to acquire or…

Higher Education Strategy: Ten Rules For Creating Good Strategy

Ten Precepts for Good Higher Education Strategy Download the PDF of this post here. Download the expanded version, Planning at the Speed of Change: Creating Good Strategy in Higher Education, here. Higher education faces disruption from innovations in technology and business models. These disruptions threaten the relevancy of existing institutions and create uncertainty because the emergent models…

The Tens—What To Do With Scenarios When Scenario Planning Is Done

Watch the video: Download the PDF here: What To Do With Scenarios When Scenario Planning Is Done Scenario planning is one tool that helps individuals and organizations view the world more strategically. Building scenarios is a means to an end, not an end of its own. By applying these ten ideas organizations will ensure their…

The Tens—Ten Factors Influencing the Future of Hotels

Download the PDF here: Hoteliers will need to pay attention to a number of factors as the global market shifts East, grows older (and younger) and expects more for their travel investment. Hoteliers that leverage these factors as opportunities will find themselves at the top of their markets over the next several years, while those…

Ten Investor Presentation Tips (CES Press Day – 2015)

I spent most of my first day at the 2015 Consumer Electronics Show (CES) listening to press conferences, mostly from big companies. Some, like Dish, made a big splash with an LED drum parade followed by multiple marching kangaroos. The Dish CEO, Joseph P. Clayton, marched on stage with a drum and was pretty entertaining. And…

The Tens—Strategic Planning Mistakes & How to Avoid Them

The Tens—Strategic Planning Mistakes & How to Avoid Them Download The Tens—Strategic Planning Mistakes & How to Avoid Them PDF here. Gathering the Wrong Data Too often organiza­tions want to look deeply at their history in order to project forward. This is almost always a waste of time. The world changes too often to spend…

The Tens—Designing the IT CRM Role

Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver,…

The Tens—IT Change Management

IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that adoption arrives by…

The Tens—Ten Dos of Social Media Marketing

download a PDF here. Align with the brand Social media needs to reflect the brand promise and the brand values. Social media should not be a separate effort that reinvents the company for social media engagement. Social media is another channel for communications and relationship building, consider ways it enhances and augments other forms for…

The Tens — Knowledge Management Success Factors

  download a PDF here. Knowledge Management Success Factors These then Knowledge Management Success Factors will help any organization get started on the right foot. Document the value proposition so that it aligns with organizational goals and objectives. If the knowledge management goals do not clearly reflect organizational direction, then they will appear to be in…

Top Ten Reasons to Use Scenario Planning

Top Ten Reasons to Use Scenario Planning The future is uncertain. You put your organization at risk when you think you are certain about something you can’t possibly be certain about, so you need a robust process to challenge assumptions. One of the best ways to drive innovation is to put people into places and…