Top Ten Things Job Hunters Should Do on Social Media I just spent the last two weekends teaching Social Media for Job Hunters at Bellevue College. It is always a great learning experience for me, and I hope, a valuable experience for the students as …
Ten Precepts for Good Higher Education Strategy Download the PDF of this post here. Download the expanded version, Planning at the Speed of Change: Creating Good Strategy in Higher Education, here. Higher education faces disruption from innovations in technology and business models. These disruptions threaten the …
Download the PDF here: Watch the video: What To Do With Scenarios When Scenario Planning Is Done Scenario planning is one tool that helps individuals and organizations view the world more strategically. Building scenarios is a means to an end, not an end …
Download the PDF here: Hoteliers will need to pay attention to a number of factors as the global market shifts East, grows older (and younger) and expects more for their travel investment. Hoteliers that leverage these factors as opportunities will find themselves at the top …
Download the PDF here. Gathering the Wrong Data Too often organizations want to look deeply at their history in order to project forward. This is almost always a waste of time. The world changes too often to spend time on what the organization looked like …
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to …
IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer facing systems and infrastructure. Executive engagement Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive and lead the new applications or infrastructure, …
The Case for Microsoft Acquisition The primary case for the acquisition of the Barnes and Noble Nook by Microsoft would be for Microsoft to get out of its own shorts. Windows 8 and Office 2013/395 present an ever more cloistered ecosystem that runs the risk …
download a PDF here. Align with the brand Social media needs to reflect the brand promise and the brand values. Social media should not be a separate effort that reinvents the company for social media engagement. Social media is another channel for communications and relationship …
download a PDF here. Document the value proposition so that it aligns with organizational goals and objectivesIf the knowledge management goals do not clearly reflect organizational direction, then they will appear to be in competition and will cause conflict and make it impossible for consistent …