In this conversation, Handwrytten founder David Wachs explores how AI and automation can enhance, rather than erode, authentic customer relationships by scaling genuine human gestures, such as handwritten notes. He explains where generative AI belongs in customer communication, how brands should rethink the obsession with ROI when it comes to appreciation, and why tangible, … [Read more...] about David Wachs on using AI to Enhance Customer Communication: A Serious Insights Interview
Interview
Mohamed Yousuf, CEO of Smart Workforce AI on Using AI to Give Control Back to Shift Workers: A Serious Insights Interview
In an era where shift-based industries like healthcare and retail still rely on outdated manual scheduling, Mohamed Yousuf, CEO of Smart Workforce AI, is redefining workforce intelligence by moving beyond rigid spreadsheets toward adaptive, human-centered automation. Three Key Takeaways The Mohamed Yousuf Interview Map the biggest structural inefficiencies in … [Read more...] about Mohamed Yousuf, CEO of Smart Workforce AI on Using AI to Give Control Back to Shift Workers: A Serious Insights Interview
Bill Mulholland Founder and Owner of Agoyu on AI Disrupting the Moving Industry: A Serious Insights Interview
Agoyu sits at the intersection of broken industry economics and maturing AI capability, and Bill Mulholland leans hard into that tension. The platform isn’t just using computer vision to recognize couches and lamps; it is encoding 25 years of relocation judgment into a patented, full‑stack workflow that turns a shaky, phone‑driven estimate into a defensible, shared source of … [Read more...] about Bill Mulholland Founder and Owner of Agoyu on AI Disrupting the Moving Industry: A Serious Insights Interview
Sean Iannuzzi, Global Agentic AI Center of Excellence Practice Lead for NewRocket: Turning Agentic AI Into Enterprise Outcomes, A Serious Insights Interview
The interview with Sean Iannuzzi reinforces the shift I'm seeing in the AI market from abstract promises of “AI transformation” to the gritty, operational realities of deploying intelligent systems in real enterprises. Over the last year, I’ve explored governance, orchestration, and institutional readiness as the real bottlenecks to AI value; Sean’s perspective from NewRocket’s … [Read more...] about Sean Iannuzzi, Global Agentic AI Center of Excellence Practice Lead for NewRocket: Turning Agentic AI Into Enterprise Outcomes, A Serious Insights Interview
Melissa Loble, Chief Academic Officer at Instructure Explores AI, The Readiness Gap, and Adaptive Future-Ready Learning: A Serious Insights Interview
Melissa Loble, Chief Academic Officer at Instructure The conversation with Instructure’s Chief Academic Officer, Melissa Loble, raises urgent questions about what it really means to be “ready” in an era shaped by artificial intelligence (AI) and constant change. Loble argues that learners are not failing for lack of motivation, but because the systems around them obscure … [Read more...] about Melissa Loble, Chief Academic Officer at Instructure Explores AI, The Readiness Gap, and Adaptive Future-Ready Learning: A Serious Insights Interview