APQC Communities of Practice Survey Findings Reveal Design and Strategy Gaps Organizations Must Close to Make CoPs Effective and Relevant Surveys, even when well-crafted, reveal only what respondents already believe to be true. They do not surface what participants don’t know, can’t imagine, or have yet to encounter. That means survey results should be treated as guideposts, … [Read more...] about APQC Communities of Practice Survey Findings Reveal Design and Strategy Gaps Organizations Must Close to Make CoPs Effective and Relevant
AI
Mind Mapping and AI: From Personal Insight Capture to Strategic Empowerment
Mind Mapping and AI: From Personal Insight Capture to Strategic Empowerment Since the late 1990s, mind mapping has been a digital proxy for representing Tony Buzan's freewheeling paper-based maps, giving them enhanced features, first for editing and then for all manner of activities from financial control or project planning. At Serious Insights, we’ve consistently argued … [Read more...] about Mind Mapping and AI: From Personal Insight Capture to Strategic Empowerment
Microsoft 2025 Work Trend Index Review: Frontier Firms May be The Future Microsoft Wants, but is It The Approach Customers Need?
Microsoft 2025 Work Trend Index: Context and History When I wrote Listening to the Future for Microsoft, I argued that any credible strategy must rest on stories that diverge, collide, and contradict. The point was never to predict the one true outcome; it was to stretch decision-makers so they could thrive no matter how the future unfolded. That mindset shaped the scenario … [Read more...] about Microsoft 2025 Work Trend Index Review: Frontier Firms May be The Future Microsoft Wants, but is It The Approach Customers Need?
How Agents Can Go Wrong: 12 Ways AI-Agents Can and Will Wreak Havoc without Good Governance
How Agents Can Go Wrong As organizations embrace the democratization of AI, they often overlook the messy realities lurking just beyond the pilot projects and training sessions. Giving end users the tools to build and deploy their own AI agents sounds empowering—and in many ways it is—but without careful design, clear governance, and shared intent, it also invites a wave of … [Read more...] about How Agents Can Go Wrong: 12 Ways AI-Agents Can and Will Wreak Havoc without Good Governance
A Practical AI Knowledge Governance Framework: Mapping AI Approaches to Knowledge Types
A Practical AI Knowledge Governance Framework Before knowledge management can meaningfully shape the AI conversation, we need to return to the fundamentals. We throw around the term “knowledge” too easily. For decades, KM practitioners have fought to define and refine it, segment it, and model it. Generative AI doesn’t negate that work. It demands it. AI systems ingest, … [Read more...] about A Practical AI Knowledge Governance Framework: Mapping AI Approaches to Knowledge Types