How Agents Can Go Wrong As organizations embrace the democratization of AI, they often overlook the messy realities lurking just beyond the pilot projects and training sessions. Giving end users the tools to build and deploy their own AI agents sounds empowering—and in many ways it is—but without careful design, clear governance, and shared intent, it also invites a wave of … [Read more...] about How Agents Can Go Wrong: 12 Ways AI-Agents Can and Will Wreak Havoc without Good Governance
AI
The AI Tax: 6 Core Ways Artificial Intelligence Creates More Work
The AI Tax: 6 Core Ways Artificial Intelligence Creates More Work AI was supposed to help. In many ways, it does. But in just as many ways—and often more—it generates new layers of complexity. The visual “How AI Creates New Work and Wastes Time” captures six operational stress points that consistently appear in AI rollouts. They aren’t theoretical. They reflect the real work … [Read more...] about The AI Tax: 6 Core Ways Artificial Intelligence Creates More Work
Back to Basics: What is Knowledge Management? 8 Critical Ideas and a Deep Dive on Culture
Back to Basics: What is Knowledge Management? As we move deeper into the era of artificial intelligence, it is important to not just tie knowledge management to the development of AI, but to resist knowledge management principles to establish a foundation for where the conversations between AI teams and KM practitioners need to take place. This post offers an simple answer … [Read more...] about Back to Basics: What is Knowledge Management? 8 Critical Ideas and a Deep Dive on Culture
The Tens: KM and Enterprise AI―10 Actions KM Leaders Should Take to Ensure More Robust Enterprise AI
The Tens: KM and Enterprise AI―10 Actions KM Leaders Should Take to Ensure More Robust Enterprise AI As a follow-up to my post, Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success, which covers the core points of my APQC 2025 talk, I thought it would be useful to create a list of actions knowledge managers should … [Read more...] about The Tens: KM and Enterprise AI―10 Actions KM Leaders Should Take to Ensure More Robust Enterprise AI
Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success
Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success (coverage image by OpenAI from a prompt written by the author) The APQC’s 2025 Process and Knowledge Management Conference At APQC’s 2025 Process and Knowledge Management Conference, the future wasn’t just a theme—the future asked hard questions. APQC went all … [Read more...] about Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success