Tag: Customer Service

Think Twice before Accepting a Google Gift: My Story of the The Google Chromecast Anniversary Gift That Never Gave

The saga of my Google Chromecast Anniversary Gift or Lessons Learned in Not Delivering Well on a Promise. Yesterday I read that Google was offering a free movie to celebrate with owners of Chromecast. So I went over to my Galaxy Tab S 8.4, connected to my Chromecast and went to offers. I had six offers.

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The Economist Get’s Airport Check-in Wrong

In the Guliver blog on Economist.com (Check-in desks Time to check-out?), the writer suggest that airlines do away with airport check-in. We do it all on-line anyway, and who would miss the queues waiting for check-i anyway?. Well, for the most part, self-check-in is common, but not universal (59% of people still check-in at the counter). Airlines.

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For Good Customer Service Use All Channels, Speak with One Voice

For Good Customer Service Use All Channels, Speak with One Voice This weekend I experienced intermittent outages from my Comcast Internet Service (now Xfinity). In a moment of IP lucidity, I was able to connect to the Comcast website and login. I was promptly informed that the Internet, phones an television were all experiencing issues.

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