The saga of my Google Chromecast Anniversary Gift or Lessons Learned in Not Delivering Well on a Promise. Yesterday I read that Google was offering a free movie to celebrate with owners of Chromecast. So I went over to my Galaxy Tab S 8.4, connected to my Chromecast and went to offers. I had six offers available. I was interested in the Google Play content, a rental, and a … [Read more...] about Think Twice before Accepting a Google Gift: My Story of the The Google Chromecast Anniversary Gift That Never Gave
Customer Service
The Economist Get’s Airport Check-in Wrong
In the Guliver blog on Economist.com (Check-in desks Time to check-out?), the writer suggest that airlines do away with airport check-in. We do it all on-line anyway, and who would miss the queues waiting for check-i anyway?. Well, for the most part, self-check-in is common, but not universal (59% of people still check-in at the counter). Airlines have moved automation onto … [Read more...] about The Economist Get’s Airport Check-in Wrong
For Good Customer Service Use All Channels, Speak with One Voice
For Good Customer Service Use All Channels, Speak with One Voice This weekend I experienced intermittent outages from my Comcast Internet Service (now Xfinity). In a moment of IP lucidity, I was able to connect to the Comcast website and login. I was promptly informed that the Internet, phones an television were all experiencing issues in my area. They knew of the problem and … [Read more...] about For Good Customer Service Use All Channels, Speak with One Voice
