Enterprise AI Insights from the Field: Success Factors and Waiting for ROI I had the pleasure of listening to leaders discuss their firsthand experiences with AI deployments and how organizations are implementing AI. I learned from Saanya Ojha of Bain Capital Ventures, who spoke with Moveworks President Varun Singh, and from several thought leaders during … [Read more...] about Enterprise AI Insights from the Field: Success Factors and Waiting for ROI
Management
The MIT NANDA Report Challenge: AI’s ROI Problems Call for a Revisit of Solow’s Productivity Paradox, The Serendipity Economy, and Finding Value Beyond Productivity
The MIT NANDA Report Challenge: AI’s ROI Problems Call for a Revisit of Solow’s Productivity Paradox, The Serendipity Economy, and Finding Value Beyond Productivity Technological revolutions rarely arrive on schedule. They come with fanfare, bold promises, and heavy investment, but their impact often hides in the shadows before it bursts into the open. Artificial … [Read more...] about The MIT NANDA Report Challenge: AI’s ROI Problems Call for a Revisit of Solow’s Productivity Paradox, The Serendipity Economy, and Finding Value Beyond Productivity
How Xfinity’s Poor Customer Service and Confusing Pricing Undermine Their Products
How Xfinity's Poor Customer Service and Confusing Pricing Undermine Their Products My recent experience with Xfinity reflects the frustrations, I'm sure, many of you have faced when dealing with cable companies. Here’s my saga, along with some advice on how service companies—especially those that feel like entitled incumbents—can improve their customer service. As a … [Read more...] about How Xfinity’s Poor Customer Service and Confusing Pricing Undermine Their Products
The Tens: 10 Lessons from Chopped. What Business Leaders Can Learn from Watching the Food Network Show “Chopped”
The Tens: 10 Lessons from Chopped. What Business Leaders Can Learn from Watching the Food Network Show Chopped I was watching Food Network's Ted Allen on cousin broadcast program, The Kitchen, and I realized that as they bantered about Chopped, their lessons were not just for chefs. A business is a complex basket of unknown challenges every day. Applying winning techniques … [Read more...] about The Tens: 10 Lessons from Chopped. What Business Leaders Can Learn from Watching the Food Network Show “Chopped”
How Not to Design a Meeting: How Team Project Review Went Wrong and Demoralized a Team and How Not to Repeat the Mistake Yourself.
Cover photo by Matheus Bertelli on Pexels.com How Not to Design a Meeting I was talking with a colleague the other day who shared frustrations about a recent meeting. Well, to avoid burying the lede, this is about a meeting that never happened. So today I wrote this lessons learned post on how not to design a meeting. Imagine a director from a large tech company comes … [Read more...] about How Not to Design a Meeting: How Team Project Review Went Wrong and Demoralized a Team and How Not to Repeat the Mistake Yourself.