Strategy is the Work of Leaders: Give Up Strategic Theater and Embrace the Reality that Strategy is the Work of Leaders An overview of my Strategy for the Win presentation from Computers in Libraries 2026. Strategy is not a document, a retreat, or a five-year artifact that gets dusted off when governance requires a refresh. Strategy is a living story about how an … [Read more...] about Strategy is the Work of Leaders: Give Up Strategic Planning Theater and Embrace the Reality that Strategy is the Work of Leaders
Management
Robin Guignard-Perret on his Learning Journey to Create Video Editor Tellers.ai: A Serious Insights Interview from CES 2026
Robin Guignard-Perret on his Learning Journey to Create Video Editor Tellers.ai: A Serious Insights Interview from CES 2026 In a market where AI-driven creativity tools proliferate, Robin Guignard-Perret stands at the intersection of automation and artistry, challenging the boundaries of what it means to edit video in the age of intelligent agents. In this Serious Insights … [Read more...] about Robin Guignard-Perret on his Learning Journey to Create Video Editor Tellers.ai: A Serious Insights Interview from CES 2026
Enterprise AI Insights from the Field: Success Factors and Waiting for ROI
Enterprise AI Insights from the Field: Success Factors and Waiting for ROI I had the pleasure of listening to leaders discuss their firsthand experiences with AI deployments and how organizations are implementing AI. I learned from Saanya Ojha of Bain Capital Ventures, who spoke with Moveworks President Varun Singh, and from several thought leaders during … [Read more...] about Enterprise AI Insights from the Field: Success Factors and Waiting for ROI
The MIT NANDA Report Challenge: AI’s ROI Problems Call for a Revisit of Solow’s Productivity Paradox, The Serendipity Economy, and Finding Value Beyond Productivity
The MIT NANDA Report Challenge: AI’s ROI Problems Call for a Revisit of Solow’s Productivity Paradox, The Serendipity Economy, and Finding Value Beyond Productivity Technological revolutions rarely arrive on schedule. They come with fanfare, bold promises, and heavy investment, but their impact often hides in the shadows before it bursts into the open. Artificial … [Read more...] about The MIT NANDA Report Challenge: AI’s ROI Problems Call for a Revisit of Solow’s Productivity Paradox, The Serendipity Economy, and Finding Value Beyond Productivity
How Xfinity’s Poor Customer Service and Confusing Pricing Undermine Their Products
How Xfinity's Poor Customer Service and Confusing Pricing Undermine Their Products My recent experience with Xfinity reflects the frustrations, I'm sure, many of you have faced when dealing with cable companies. Here’s my saga, along with some advice on how service companies—especially those that feel like entitled incumbents—can improve their customer service. As a … [Read more...] about How Xfinity’s Poor Customer Service and Confusing Pricing Undermine Their Products