Anant Kale, CEO and Co-Founder of AppZen on AI and Fraud in the Back Office: A Serious Insights Interview Generative AI has shifted from novelty to infrastructure, and as it evolves, it is rewriting the risk profile of basic finance workflows. Expense reports and invoices once felt like back-office hygiene; now they sit on the front line of an AI-versus-AI contest where … [Read more...] about Anant Kale, CEO and Co-Founder of AppZen on AI and Fraud in the Back Office: A Serious Insights Interview
Strategy
The Top Ten Ways Scenario Planning Can Go Wrong: 10 Common Pitfalls and How to Avoid Them
The Top Ten Ways Scenario Planning Can Go Wrong: 10 Common Pitfalls and How to Avoid Them Scenario planning is a powerful tool. When it works, it rewires how people think about the future. It invites leaders to confront uncertainty, question their assumptions, and build more agile strategies. I’ve seen scenarios help organizations avoid big bets on bad assumptions — and … [Read more...] about The Top Ten Ways Scenario Planning Can Go Wrong: 10 Common Pitfalls and How to Avoid Them
Xfinity Customer Service Fail: How a Minor Playback Glitch Became a Customer Service Defining Moment
Xfinity Customer Service Fail: How a Minor Playback Glitch Became a Customer Service Defining Moment I’m a long-time Xfinity customer. A recent customer service experience has transformed me from an ambivalent advocate for a service that essentially operates as a monopoly in my area into a reluctant customer (at best), who has been the target of fraudulent transactions, … [Read more...] about Xfinity Customer Service Fail: How a Minor Playback Glitch Became a Customer Service Defining Moment
Hamlet, Shakespeare and Uncertainty. Crazed or Confused: What Leaders Can Learn About Uncertainty from ‘Hamlet’
Hamlet, Shakespeare and UncertaintyCrazed or Confused: What Leaders Can Learn About Uncertainty from ‘Hamlet.' There is a lot of uncertainty in the world at the end of Shakespeare’s reign as a poet and playwright. With the only ruler most had ever known dying, and a new, unknown monarch from Scotland invested, the future of England and English society was very much in … [Read more...] about Hamlet, Shakespeare and Uncertainty. Crazed or Confused: What Leaders Can Learn About Uncertainty from ‘Hamlet’
Strategic Conversation: Navigate Now and Invent Tomorrow Through Knowledge and Dialogue
The modern enterprise operates in an increasingly turbulent and uncertain landscape. Traditional, linear planning processes—often treated as fixed blueprints—are failing to keep pace with the rapid cascade of change. Organizations require a more dynamic and adaptive approach: a strategic conversation that integrates knowledge deeply into core operations and decision-making, … [Read more...] about Strategic Conversation: Navigate Now and Invent Tomorrow Through Knowledge and Dialogue