Two Visions for Navigating AI's Adolescence: Altman and Amodei on the Rite of Passage Ahead In the span of a single week in early 2026, we received two remarkably different articulations of where artificial intelligence is taking us, and what dangers lie ahead. Sam Altman's town hall with AI builders offered a pragmatic, iterative vision of abundance tempered by marketplace … [Read more...] about Two Visions for Navigating AI’s Adolescence: Altman and Amodei on the Rite of Passage Ahead
Strategy
Intelligence Too Cheap to Meter: Sam Altman’s Vision for the AI-Powered Future
Intelligence Too Cheap to Meter: Sam Altman's Vision for the AI-Powered Future Sam Altman's recent town hall with AI builders offered more than just product updates and roadmap hints—it provided a window into how OpenAI is thinking about the fundamental reshaping of work, creativity, and human capacity in an age of abundant intelligence. As someone who has spent decades … [Read more...] about Intelligence Too Cheap to Meter: Sam Altman’s Vision for the AI-Powered Future
Nexios.ai is Right: In 2026, Organizations Need to Treat AI Agents as Infrastructure
Nexios.ai is Right: In 2026, Organizations Need to Treat AI Agents as Infrastructure In 2026, enterprise AI will stop behaving like a feature and start behaving like infrastructure. This is the core assertion about the evolution of AI agents from our 2026 State of AI: Observations and Recommendations Report, which was sharply reinforced this week by a press release from … [Read more...] about Nexios.ai is Right: In 2026, Organizations Need to Treat AI Agents as Infrastructure
The Top Ten Ways Scenario Planning Can Go Wrong: 10 Common Pitfalls and How to Avoid Them
The Top Ten Ways Scenario Planning Can Go Wrong: 10 Common Pitfalls and How to Avoid Them Scenario planning is a powerful tool. When it works, it rewires how people think about the future. It invites leaders to confront uncertainty, question their assumptions, and build more agile strategies. I’ve seen scenarios help organizations avoid big bets on bad assumptions — and … [Read more...] about The Top Ten Ways Scenario Planning Can Go Wrong: 10 Common Pitfalls and How to Avoid Them
Xfinity Customer Service Fail: How a Minor Playback Glitch Became a Customer Service Defining Moment
Xfinity Customer Service Fail: How a Minor Playback Glitch Became a Customer Service Defining Moment I’m a long-time Xfinity customer. A recent customer service experience has transformed me from an ambivalent advocate for a service that essentially operates as a monopoly in my area into a reluctant customer (at best), who has been the target of fraudulent transactions, … [Read more...] about Xfinity Customer Service Fail: How a Minor Playback Glitch Became a Customer Service Defining Moment