Claude Cowork: Anthropic Didn’t Just Ship a New Feature. It Shipped a New Narrative The reaction to Claude's new Cowork feature in public markets says as much about investor psychology as it does about what Anthropic shipped. For months, software investors have been living with a background fear that “AI inside the app” is just a temporary comfort blanket. Then an agent … [Read more...] about Claude Cowork: Anthropic Didn’t Just Ship a New Feature. It Shipped a New Narrative
Research
How a Taxonomy Becomes an Ontology in the Real World
How a Taxonomy Becomes an Ontology in the Real World Cynefin’s Dave Snowden was right to call on philosophy when he pushed back on my claim that a conference lanyard and badge formed a “living ontology.” Under classical definitions, what hangs around a participant’s neck at KMWorld looks more like a taxonomy: categories and labels, color codes and groupings. But knowledge … [Read more...] about How a Taxonomy Becomes an Ontology in the Real World
The Top Ten Ways Scenario Planning Can Go Wrong: 10 Common Pitfalls and How to Avoid Them
The Top Ten Ways Scenario Planning Can Go Wrong: 10 Common Pitfalls and How to Avoid Them Scenario planning is a powerful tool. When it works, it rewires how people think about the future. It invites leaders to confront uncertainty, question their assumptions, and build more agile strategies. I’ve seen scenarios help organizations avoid big bets on bad assumptions — and … [Read more...] about The Top Ten Ways Scenario Planning Can Go Wrong: 10 Common Pitfalls and How to Avoid Them
Putting Knowledge in Writing: Modern KM and AI Can Elevate How Documents Transmit Knowledge
Putting Knowledge in Writing: Modern KM and AI Can Elevate How Documents Transmit Knowledge Capturing what an organization knows has never been as simple as writing it down. Yet the fantasy persists: that knowledge can be bottled, labeled, indexed, and made universally discoverable. Portals. Wikis. Shared drives. Enterprise search. Content stacks that promise intelligence, … [Read more...] about Putting Knowledge in Writing: Modern KM and AI Can Elevate How Documents Transmit Knowledge
APQC Communities of Practice Survey Findings Reveal Design and Strategy Gaps Organizations Must Close to Make CoPs Effective and Relevant
APQC Communities of Practice Survey Findings Reveal Design and Strategy Gaps Organizations Must Close to Make CoPs Effective and Relevant Surveys, even when well-crafted, reveal only what respondents already believe to be true. They do not surface what participants don’t know, can’t imagine, or have yet to encounter. That means survey results should be treated as guideposts, … [Read more...] about APQC Communities of Practice Survey Findings Reveal Design and Strategy Gaps Organizations Must Close to Make CoPs Effective and Relevant