Category: Research

  • Home
  • Archive by category "Research"

The Collaboration Market 2020: Innovation and Momentum During Lockdown

The Collaboration Market 2020: Innovation and Momentum During Lockdown The collaboration market 2020: Collaboration vendors have touted the value of remote work for decades. It wasn’t until the 2020 COVID pandemic that their ideas of distributed work were deeply tested. And for the most part, collaboration delivered on its promises. The adoption of concepts often.

Read more

The WBA Wireless Global Congress: Synthesis and Summary

This summer the WBA Wireless Global Congress was held virtually. I attended each session. The following post synthesizes some key ideas from the sessions. It is not exhaustive. A full list of presentations and a link to downloads is provided at the end of this post for those who want to explore sessions or ideas.

Read more

The Fuze Adoption Playbook: Analysis & Recommendations

The Fuze Adoption Playbook: Analysis and Recommendations Analysis Fuze recently launched what it calls The Adoption Playbook. Their Adoption Playbook (found here) covers the creation of a five-phase approach to adoption.  These phases include: Adoption game plan Internal launch campaign Engagement plan Go live support Ongoing nurture Fuze’s Adoption Playbook covers the basics, but it is.

Read more

How Do I Become a Knowledge Worker?

The idea of the knowledge worker stems from Peter Drucker’s 1950 and 60s work. The term was first used in his book, The Landmarks of Tomorrow where Drucker explored the characteristics of workers who apply theory and analytics to their work. The theory and analytical mindset would derive from formal training. In my work, I.

Read more

The Tens: Getting Work From Home Right #WFH

The Tens: Getting Work From Home Right The latest entry in the Serious Insights series “The Tens.”  This issue focuses on Getting Work From Home Right. Download the PDF Understand the work that needs to be done. With digitization and automation, many organizations have lost track of the work they do at the detail level..

Read more

The Ultimate Guide to Video Conferencing Mastery

Introduction Zoom. Teams. Facebook Messaging. GoToMeeting. We have all been spending time talking to other people through monitors, headsets, USB microphones, and shared screens. And everyone has learned what works and what doesn’t. This list assumes you should be on the call. If you have the option of not attending the call, and you don’t.

Read more

Watch New Video: Collaboration in a Time of Quarantine

Collaboration in a Time of Quarantine Collaboration in a Time of Quarantine: Our new video webinar explores changes to collaboration since the COVID Quarantine began and provides advice to organizations on how to better use collaboration tools, and improve support for employees, partners, and customers as they work in the emerging distributed work environment. The.

Read more

Getting A Handle On What Your Organization Knows: Knowledge Management And The Covid Quarantine

Knowledge Management And The Covid Quarantine: Acting as a learning organization remains critical during the Covid Quarantine. Knowledge Management is perhaps more important now than ever. Organizations have separated themselves from hundreds or thousands of employees, contractors and partners. Knowledge from those employees may be inaccessible depending on the agreements between the parties. Knowledge Management And.

Read more

Ten Reasons a Conference Call Is Better Than a Video Conference

Ten Reasons a Conference Call Is Better Than a Video Conference As people ramp up the number of video conference calls and sometimes fill their days with them, the realities of what is being called Zoom Fatigue is catching on. As much as face-2-face meetings provide some additional sensory information about participants, there are a lot.

Read more

Covid-19 Advisory: 14 Tips for Designing Your Work From Home (#WFH) Experience

Covid-19 Advisory: 14 Tips for Designing Your Work From Home Experience Tips for Designing Your Work From Home Experience: So far the Serious Insights advice related to working from home during the Covid-19 outbreak has been technology-centered.  People struggling with getting their basic tools to work, or agreements on what to work on, often find.

Read more