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Top Research 2020: Serious Insights

We are grateful to our readers who trust us to advise them on their strategies, operations, and how they work through collaboration and knowledge management. This list highlights the most read research of 2020. If you missed one of the posts, just click to read. What is the difference between Data, Information, Knowledge and Wisdom?.

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Salesforce Acquires Slack: Adds to its Collaboration Arsenal

Salesforce continues to add large names to its portfolio: Tableau, Mulesoft, and now Salesforce acquires Slack. Unlike previous acquisitions Slack reaches beyond data and infrastructure to general human interaction. Slack challenged legacy collaboration assumptions by eliminating much of the structure and governance of previous systems. Slack espouses a bottoms-up approach to defining teams and communications.

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A Counterpoint to Slack’s Navigating the Disruption of Work Report

In late October 2020, Slack dropped a report titled Navigating the Disruption of Work. The report centers on five key assertions: As with any assertive set of future-looking statements, context often gets missed when trying to create a position. Slack fails to recognize two essential elements still in play. First, we are too close to.

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Cisco Readies Webex for a Return to the Office

Cisco Webex Return to Office: Cisco’s October 2020 announcements prepare their suite of Webex collaboration tools for a return to the office for some, and for more flexible access for others. For many, a return to the office still seems like a faraway dream, but some people will return to an office sooner than later..

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How to Define Quality of Service for Meetings

Organizations and collaboration vendors need to embrace Quality of Service for Meetings. This three-tiered approach offers an innovative approach to measuring meeting success. Work that one does for others requires Quality of Service (QoS) metrics. As I have learned since writing Management by Design, most people don’t’ think about designing activities considered mundane or routine..

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How to Design a Meeting: The Don’ts

First of all, if you do the DOs of meeting design, you can probably avoid most of the Don’ts. But sometimes people need a reminder about bad behavior influences design. The Management by Design methodology explores a number of ways to arrive at rules like this, by applying ideas like simplicity, equitability, forgiveness, flexibility. It.

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How to Think Like a Scenario Planner

Those who want to think like a scenario planner need to adopt a new mindset.  Yes,scenario planning is a process. Those who treat scenario planning only as a process, however, achieve suboptimal results. Scenario planning, the analysis of the uncertainties, and the authoring of the narratives takes place in the imagination of the team creating.

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Google Workspace: Looking Beyond the Rebranding

 In our new report, The Collaboration Market 2020: Innovation and Momentum During Lockdown, Serious Insights pointed to the rapid developments in the collaboration market since the beginning of the pandemic and its work from home (WFH) fallout. This note looks at Google’s recent announcement of Google Workspace that further strengthens the argument that collaborative work.

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Notes Toward A Collaboration Experience Methodology

Notes toward a collaboration experience methodology. Even with the wealth of collaboration tools available, and the pandemic-forced need to use them every day, most organizations do not understand their collaborative work. Some may participate in vendor-specific surveys when implementing a tool, but those often concentrate on limited workflows that would favor the vendor’s technology. As.

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The Collaboration Market 2020: Innovation and Momentum During Lockdown

The collaboration market 2020: Collaboration vendors have touted the value of remote work for decades. It wasn’t until the 2020 COVID pandemic that their ideas of distributed work were deeply tested. And for the most part, collaboration delivered on its promises. The adoption of concepts often unveils new fractures under stress. Collaboration technology proved no.

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