Category: Research

Cisco Readies Webex for a Return to the Office

Cisco Webex Return to Office: Cisco’s October 2020 announcements prepare their suite of Webex collaboration tools for a return to the office for some, and for more flexible access for others. For many, a return to the office still seems like a faraway dream, but some people will return to an office sooner than later..

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How to Design a Meeting: The Don’ts

First of all, if you do the DOs of meeting design, you can probably avoid most of the Don’ts. But sometimes people need a reminder about bad behavior influences design. The Management by Design methodology explores a number of ways to arrive at rules like this, by applying ideas like simplicity, equitability, forgiveness, flexibility. It.

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How to Think Like a Scenario Planner

Those who want to think like a scenario planner need to adopt a new mindset.  Yes,scenario planning is a process. Those who treat scenario planning only as a process, however, achieve suboptimal results. Scenario planning, the analysis of the uncertainties, and the authoring of the narratives takes place in the imagination of the team creating.

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Google Workspace: Looking Beyond the Rebranding

 In our new report, The Collaboration Market 2020: Innovation and Momentum During Lockdown, Serious Insights pointed to the rapid developments in the collaboration market since the beginning of the pandemic and its work from home (WFH) fallout. This note looks at Google’s recent announcement of Google Workspace that further strengthens the argument that collaborative work.

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Notes Toward A Collaboration Experience Methodology

Notes toward a collaboration experience methodology. Even with the wealth of collaboration tools available, and the pandemic-forced need to use them every day, most organizations do not understand their collaborative work. Some may participate in vendor-specific surveys when implementing a tool, but those often concentrate on limited workflows that would favor the vendor’s technology. As.

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The Collaboration Market 2020: Innovation and Momentum During Lockdown

The collaboration market 2020: Collaboration vendors have touted the value of remote work for decades. It wasn’t until the 2020 COVID pandemic that their ideas of distributed work were deeply tested. And for the most part, collaboration delivered on its promises. The adoption of concepts often unveils new fractures under stress. Collaboration technology proved no.

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The WBA Wireless Global Congress: Synthesis and Summary

This summer the WBA Wireless Global Congress was held virtually. I attended each session. The following post synthesizes some key ideas from the sessions. It is not exhaustive. A full list of presentations and a link to downloads is provided at the end of this post for those who want to explore sessions or ideas.

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The Fuze Adoption Playbook: Analysis & Recommendations

The Fuze Adoption Playbook: Analysis and Recommendations Analysis Fuze recently launched what it calls The Adoption Playbook. Their Adoption Playbook (found here) covers the creation of a five-phase approach to adoption.  These phases include: Adoption game plan Internal launch campaign Engagement plan Go live support Ongoing nurture Fuze’s Adoption Playbook covers the basics, but it is.

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How Do I Become a Knowledge Worker?

The idea of the knowledge worker stems from Peter Drucker’s 1950 and 60s work. The term was first used in his book, The Landmarks of Tomorrow where Drucker explored the characteristics of workers who apply theory and analytics to their work. The theory and analytical mindset would derive from formal training. In my work, I.

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The Tens: Getting Work From Home Right #WFH

The latest entry in the Serious Insights series “The Tens.”  This issue focuses on Getting Work From Home Right. Download the PDF Understand the work that needs to be done. With digitization and automation, many organizations have lost track of the work they do at the detail level. Many processes and procedures are assumed to.

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