Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role
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The Tens—IT Change Management
IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that … [Read more...] about The Tens—IT Change Management
It’s Time to STOP Talking About Company Culture
It's Time to STOP Talking About Company Culture From my November 2013 Newsletter: Over the last month, I keynoted the Chief Learning Officer Symposium and KMWorld. At both conferences, many speakers talked about the need to evolve, shift or otherwise change company culture. In some cases, the shift was to support collaboration, in others knowledge sharing, and in still … [Read more...] about It’s Time to STOP Talking About Company Culture
In defense of Microsoft Surface
This isn't a formal review of Microsoft's Surface tablets. Plenty of people can tell you about the original Surface RT's 1366 x 768 pixel display, the NVIDIA Tegra 3 Quad-core processor and the various ports and sensors. And many have—in not-so-glowing terms when software and hardware are examined together. As I write this, Microsoft has announced the RT's successor, the new … [Read more...] about In defense of Microsoft Surface
Desperately Seeking A New Natural Satellite or Renew the Space Race and Find Our Adventurer’s Soul
Concept of Spacecraft with Asteroid Capture Mechanism Deployed-By leveraging capabilities across all of NASA, the agency is developing a first-ever mission to identify, rendezvous with, capture and redirect a small asteroid into a stable orbit in the lunar vicinity, and then send humans to visit it using the Space Launch System rocket and Orion spacecraft. This mission … [Read more...] about Desperately Seeking A New Natural Satellite or Renew the Space Race and Find Our Adventurer’s Soul