25% OFF when you use code KMWorld25 in the message section of the contact form.
Knowledge Management and AI Offers
“AI doesn’t erase the need for knowledge management, it amplifies it. Models can generate language on demand, but they can’t decide what an organization truly knows, trusts, and is willing to act on. Without deliberate knowledge practices—ownership, context, curation, and governance—AI just accelerates confusion instead of accelerating insight.”
Daniel W. Rasmus, Founder and Principal Analyst
Serious Insights LLC
Meet Dan at the KMWorld conference in Novemebr 2025.
Read Dan’s commentary on KM and AI on his new Substack.
Read our AI research here.
Prepare Your Organization for Tomorrow’s Challenges
In an era of rapid technological change and shifting challenges to the need for, and definition of knowledge, how can an organization’s knkowledge management remain relevant and impactful? Serious Insights integrated AI and KM offers
Reconsidering Knowledge Management in the Age of AI
- AI-Enabled KM Strategy Blueprint Integrated AI and knowledge management strategy that aligns data, content, people, and governance with organizational goals.
- AI & KM Readiness Assessment Diagnose current capabilities, gaps, and risks across content, culture, process, and technology to prioritize near-term AI/KM investments.
- Agentic AI for Knowledge Work Playbook Define practical use cases for agents across research, writing, collaboration, expertise location, and decision support, with implementation patterns.
- Communities of Practice in the Era of AI Workshop Reimagine communities of practice as AI-augmented learning environments that balance automation with human judgment.
- Scenario Planning for AI and Knowledge Management Leaders Tailored scenario exercises on AI futures, governance, and workforce change to stress-test strategies and investments.
- Future of Work with AI Briefing Series Recurring, curated briefings on AI’s impact on roles, skills, structures, and collaboration, anchored in your future of work frameworks.
- AI-Governance and Responsible Use Design Session Define principles, guardrails, and decision rights for AI and KM, including transparency, explainability, and human-in-the-loop design.
- Content Lifecycle and Serendipity Economy Audit Analyze how ideas, documents, and insights flow, identifying where AI and KM can reduce friction and increase productive serendipity.
- Executive Roundtables on AI, KM, and Strategy Facilitate structured conversations for leadership teams connecting AI advances, KM capabilities, and strategic choices.
- Custom AI & KM Thought Leadership Programs Co-create white papers, posts, and internal narratives that translate AI + KM insights into a distinctive strategic voice.
- AI-Enabled Learning and Course Design for Knowledge Workers Design curricula and practicum-style courses that teach teams how to work effectively with AI in research, writing, collaboration, and sensemaking.
- AI Tool and Platform Neutral Evaluation for KM Use Cases Provide independent assessments of AI/KM platforms and copilots, mapped against concrete knowledge workflows and governance needs.
Don’t let the future take you by surprise. Empower your organization to adapt and excel in a changing world.
Schedule a consultation to learn how Serious Insights scenario planning workshops can transform your library’s future.
Engage Serious Insights Today
Serious Insights Knowledge Management and AI Offers for Technology Leaders
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Learn More About Serious Insights Workshops
Agile Thinking Workshops.
Prepare for innovation workshops by giving your teams the mental models they need to engage with scenario planning effectively. Our workshops help make agile thinking a core competency.
The Agile Thinking Workshop Agenda
- An Introduction to Scenario Planning.
- Why scenarios matter to you.
- Confronting your assumptions.
- Putting a name on uncertainty.
- Explore what scenario planning can mean to your work.
- Becoming Agile: your personal plan for agile thinking.
Innovation Workshops
Apply your new agile thinking skills to your library strategy. Serious Insights intensive Innovation Workshops wind tunnel ideas against a robust set of plausible futures that build off our future of work scenarios, customized to your context.
The Innovation Workshop Process
- Define the problem, roadmap or ideas you want to explore.
- Expand the uncertainty list to include uncertainties related to the problem domain. (Serious Insights conducts research and documents the new uncertainties.)
- Day 1 workshop: Assign uncertainty values and incorporate the new uncertainties into the narratives, develop emergent personas and capture the implications for each scenario.
- Day 2 workshop: Conduct a competing needs exercise, describe key challenges and opportunities, overview of innovation, innovative approaches brainstorming, value proposition development, and list of strategic options.
“I am told by HR professionals all the time that agile thinking is a major goal for professional development. They also tell me that scenario planning is the best way they’ve seen to make agile thinking real.”
– Daniel W. Rasmus/Principal Analyst, Serious Insights