Dan on the Future of Libraries at Internet Librarian Connect A library can meet every goal in its strategic plan and still be unprepared for the future. Changes in AI, political power, digital licensing, and public trust can shift who controls knowledge and how communities access it. A plan built around one expected future leaves libraries exposed when those expectations … [Read more...] about Dan on the Future of Libraries at Internet Librarian Connect (Video): Discover 4 Futures―From Insecurity to Recovery
Abhi Kumar on AI Costs, Reliability and Outcomes and Making AI Earn Its Place in the Enterprise: A Serious Insights Interview
Abhi Kumar on AI Costs, Reliability and Outcomes and Making AI Earn Its Place in the Enterprise: A Serious Insights Interview An AI system can get cheaper to run but cost more to trust. A smaller model saves little if it prolongs a customer’s call, sends more work to employees, or completes the wrong task with confidence. In this Serious Insights interview, Voicing AI … [Read more...] about Abhi Kumar on AI Costs, Reliability and Outcomes and Making AI Earn Its Place in the Enterprise: A Serious Insights Interview
Avani Desai on AI Safety, Certification, and Accountability: A Serious Insights Interview
Avani Desai on AI Safety, Certification, and Accountability: A Serious Insights Interview An AI agent recommends a payment that should never be made. Is the failure in the model’s reasoning—or in the organization that gave it permission to move the money? That distinction sits at the heart of this conversation with Avani Desai, Schellman's CEO. Rather than promise that AI … [Read more...] about Avani Desai on AI Safety, Certification, and Accountability: A Serious Insights Interview
Verizon Public Safety Communications Survey Results: AI Use Is Growing, but Reliability Still Sets the Agenda
Verizon Public Safety Communications Survey Results:: AI Use Is Growing, but Reliability Still Sets the Agenda Verizon’s 2026 Frontline Public Safety Communications Survey provides insight into first responders’ technology use and concerns. The key findings are practical, contrasting with the announcement’s claim that the future of public safety has arrived. Smartphones … [Read more...] about Verizon Public Safety Communications Survey Results: AI Use Is Growing, but Reliability Still Sets the Agenda
The Hidden Work of AI Transformation: Lessons From the People Doing It
The Hidden Work of AI Transformation: Lessons From the People Doing It I was recently asked to write about AI and digital transformation. I reached out via Help a Reporter Out (HARO) for thoughts, but my article leaned more on frameworks and anecdotes. I took the dozens of responses I received and used ChatGPT to analyze them, extracting value by identifying common themes … [Read more...] about The Hidden Work of AI Transformation: Lessons From the People Doing It