Why Trying to Future-Proof Anything Will Fail I recently decided to retire the paper copies of the hundreds of pages I wrote for trade magazines and academic publications over the last few decades. As I read through these articles on Computer Integrated Manufacturing, AI, mobile computing and other topics, it became clear that any attempt to future proof anything will … [Read more...] about Why Trying to Future-Proof Anything Will Fail
Change Management
Technology Lock-in: How 20th Century Technology Keeps Small and Medium Businesses from Joining the 21st Century
Technology lock-in... “We can do this because we have technology to manipulate matter right down to the molecular level. This is an extraordinary ability, think of it! And yet some of us here can accept transforming the entire physical reality of this planet, without doing a single thing to change ourselves, or the way we live. To be twenty-first-century scientists on Mars, … [Read more...] about Technology Lock-in: How 20th Century Technology Keeps Small and Medium Businesses from Joining the 21st Century
Uncertainty and Globalization: Uncertainties Are More Important Than Trends
Uncertainty and globalization Uncertainty and globalization are joined at the hip as the world vacillates between open borders and hostility, creating tension and opportunity. For every trend, there is an uncertainty waiting to derail it. Some outside force prowling at the edges of visibility waiting to pounce on what so many consider an inevitability. I found it … [Read more...] about Uncertainty and Globalization: Uncertainties Are More Important Than Trends
5 Reasons to Rediscover Management and Question the Focus on Leadership
Peter Drucker didn’t really believe in leadership as the core skill for business. Looking at his quotes yields an equivalency between efficiency and management, and between effectiveness and leadership. Management does things right, and leaders do the right things. But beyond a few passing quotes, Drucker dedicated himself to helping people do things right. Drucker viewed … [Read more...] about 5 Reasons to Rediscover Management and Question the Focus on Leadership
The Tens—Designing the IT CRM Role
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role