Rethinking Meeting Preparation We all run meetings like we know what we're doing. We have been to so many meetings we just know how to run them. What we really know is how to model and perpetuate the poor habits and practices of our mentors and coaches, managers, and colleagues. In the era of collaboration software, our meetings need to be redesigned so they are driven … [Read more...] about How to Design A Meeting: Meeting Preparation
Management
Ten Ways to Keep Customers Close
Ten Ways to Keep Customers Close In a turbulent economy, it is just as important, perhaps more so, to keep current customers close, as it is to fill the pipeline with new customers. The loss of a current customer translates into an immediate reduction of current and future revenue, and the need to invest in acquiring a replacement customer of equal or greater value. Better to … [Read more...] about Ten Ways to Keep Customers Close
Sleep and Work: Improve Performance at Work by Getting Some Sleep
Sleep and Work The Economist reported a few years ago that sleep deprivation is a very poor way to form memories (The Big Sleep). I find it interesting how we continue to do things that self-reinforce the negatives of our technology. Because we can be connected to the Net all the time, from phone to tablet to game console, we are starting to mimic its behavior, rather than … [Read more...] about Sleep and Work: Improve Performance at Work by Getting Some Sleep
New Fast Company Blog Post: Redefining Diversity For The New Global Workforce
Our views of diversity in America are changing, but they aren’t keeping up with the global reality that now faces American companies. Traditionally, diversity-focused on the integration of people from racial, gender, physical ability, and religious perspectives inside of large corporations motivated by political or operational imperative, or social good. The idea was to … [Read more...] about New Fast Company Blog Post: Redefining Diversity For The New Global Workforce
How Scenarios Build Better Teams
How Scenarios Build Better Teams Scenario planning is designed to help organizations think strategically through the uncertainties they face. In a strategic context, scenarios are usually developed and used by senior executive teams and boards of directors. They can also be powerful tools at lower levels in the organization to help people think more strategically about the … [Read more...] about How Scenarios Build Better Teams