AI Use Is Not AI Value: Why Token Counts, Adoption Dashboards, and Agent Activity Metrics are Poor Proxies for Business Impact Microsoft, Meta, Shopify, Amazon and the rest of the AI-forward enterprise set have discovered a management problem hiding inside their own enthusiasm. Once a new technology becomes strategic, the organization wants a number. AI makes numbers easy: … [Read more...] about AI Use Is Not AI Value: Why Token Counts, Adoption Dashboards, and Agent Activity Metrics are Poor Proxies for Business Impact
Management
When Auditions Break: What Other Organizations Can Learn about Hiring from the Entertainment Industry’s Broken Casting Process
When Auditions Break: What Other Organizations Can Learn about Hiring from the Entertainment Industry's Broken Casting Process Marvel's "Wonder Man" television series recently offered an alternative universe view of the entertainment industry's audition process. Actors, lined up against the walls of a narrow corridor, waiting to be called into a room where the director, … [Read more...] about When Auditions Break: What Other Organizations Can Learn about Hiring from the Entertainment Industry’s Broken Casting Process
The End of Future-Proofing and Why Maturity Is Now a Mirage
The End of Future-Proofing and Why Maturity Is Now a Mirage An update of an article first posted on LinkedIn. The idea of future-proofing has expired. Maturity, as we’ve known it, is a mirage. What matters now is adaptability at speed—learning as a core competency, resilience as a design principle, and policies, practices, spaces, and technologies that rapidly realign … [Read more...] about The End of Future-Proofing and Why Maturity Is Now a Mirage
Dr. Jamika Bivens Interview on Gen Z, Burnout, and Authentic Leadership: A Serious Insights Interview
An interview with Dr. Jamika Bivens Gen Z isn't just changing the workforce; they are exposing what was always broken in it. In this conversation with Dr. Jamika Bivens, organizational psychologist and leadership strategist, you will get an unflinching look at why younger employees are leaving companies that tolerate the gap between stated values and lived culture, and why … [Read more...] about Dr. Jamika Bivens Interview on Gen Z, Burnout, and Authentic Leadership: A Serious Insights Interview
Strategy is the Work of Leaders: Give Up Strategic Planning Theater and Embrace the Reality that Strategy is the Work of Leaders
Strategy is the Work of Leaders: Give Up Strategic Theater and Embrace the Reality that Strategy is the Work of Leaders An overview of my Strategy for the Win presentation from Computers in Libraries 2026. Strategy is not a document, a retreat, or a five-year artifact that gets dusted off when governance requires a refresh. Strategy is a living story about how an … [Read more...] about Strategy is the Work of Leaders: Give Up Strategic Planning Theater and Embrace the Reality that Strategy is the Work of Leaders