Category: Management

The Tens—Designing the IT CRM Role

Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver,.

Read more

The Tens—IT Change Management

IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that adoption arrives by.

Read more

It’s Time to STOP Talking About Company Culture

It’s Time to STOP Talking About Company Culture From my November 2013 Newsletter: Over the last month, I keynoted the Chief Learning Officer Symposium and KMWorld. At both conferences, many speakers talked about the need to evolve, shift or otherwise change company culture. In some cases, the shift was to support collaboration, in others knowledge.

Read more

Ten Ways to Reduce Interruptions at Work

  Many people working in offices, even factory floors, complain about interruptions. To a great degree, interruptions are things you accept. You may feel like they are push upon you, and sometimes they, are, but for the most part, they are things we do to ourselves out of boredom, frustration or lack of engagement. These.

Read more

Leadership Lessons from a Star Trek Convention

William Shatner addresses the Creation Entertainment Star Trek Convention in Seattle, WA. August 25, 2013. Photo (c) 2013 by Daniel W. Rasmus. Star Trek conventions are not just places to dress up in your favorite Star Fleet uniform, don a t-shirt adorned with a favorite catch phrase, character or ship, or wait in long lines.

Read more

How to Design Conflict Out of Your Organization

Read the entire post: How to Design Conflict Out of Your Organization at mylinkage.com. How to Design Conflict Out of Your Organization by Daniel W. Rasmus By Kristin Schepici on September 25, 2012 My book, Management by Design, offers readers a methodology that creates purposeful engagement in the design of work experiences. Too often, we.

Read more

How to Design a Meeting in a collaborative work environment: The DOs

Here is a follow-up to the Infographic How to Design a Meeting in a collaborative work environment. This installment focuses on what to do when planning and running a meeting in a collaborative work environment. Next time, the DON’Ts. Work with attendees to co-create a prioritized agenda so everyone understands the purpose of the meeting,.

Read more

Eliminating Your Company’s Fear of Change

It seems like this week is the week to argue with bloggers over at Harvard Business Review. May latest read was Cure Your Company’s Allergy to Change by Brad Power. I don’t think fear of change is a structural issue. It is a behavioral and philosophical issue. Let me just focus on the list at.

Read more

Making Sense of Strategy

Making sense of strategy: Explore this insight post from Boston Consulting’s Martin Reeves at HBR: Does Your Strategy Match Your Competitive Environment? Organizations don’t perceive their position correctly against the competitive landscape. Key insight is here: These distinctions are so important because the four different strategic environments require four different styles of strategy execution. For.

Read more

How to Unshackle Yourself from E-mail

On this Harvard Business Review blog this morning, Daniel Markovitz, wrote a piece titled: How to Break Free from Email Jail. I appreciate Daniel’s manufacturing analogy of creating a pull system for information.  His designs make sense. However, what Daniel doesn’t acknowledge is that outside of manufacturing, most organizations don’t run like manufacturing floors. That.

Read more