Category: Management

How to Design a Meeting in a Collaborative Work Environment (infographic)

This infographic captures the basic principles of meeting design based on the Management by Design methodology. It derives from the consideration of balance and purpose, and the use of technology considered ahead of its use. Download the PDF here.  

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How to Design A Meeting: Preparation

We all run meetings like we know what we’re doing. We have been to so many meetings we just know how to run them. What we really know is how to model and perpetuate the poor habits and practices of our mentors and coaches, managers and colleagues.  In the era of collaboration software, our meetings.

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Ten Ways to Keep Customers Close

Ten Ways to Keep Customers Close In a turbulent economy, it is just as important, perhaps more so, to keep current customers close, as it is to fill the pipeline with new customers. The loss of a current customer translates into an immediate reduction of current and future revenue, and the need to invest in.

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How Clinging To Core Competencies Is Breaking Your Organization’s Heart

Since Gary Hamel and CK Prahalad put forth the idea of “core competencies” in a 1990 Harvard Business Review article, “The Core Competence of the Corporation,” organizations have taken this insight as permission to outsource various parts of their business operations. With “core competencies” organizations became machines with core functions that made the machine work,.

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A Punch List for Yahoo’s Marissa Mayer

Define Yahoo’s Strategic Position I always tell my clients that their company, no matter how old, is a gangly teenager. If they aren’t they are an at risk newborn or a calcified senior citizen, neither of those categories offer as much promise as the gangly teenager with a strong body and mind, seeking desperately for.

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Improve performance at work: get some sleep

Updated from a Future of Work Blog post dated 8/3/2006 The Economist reported a few years ago that sleep deprivation is a very poor way to form memories (The Big Sleep). I find it interesting how we continue to do things that self-reinforce the negatives of our technology. Because we can be connected to the.

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New Fast Company Blog Post: Redefining Diversity For The New Global Workforce

Our views of diversity in America are changing, but they aren’t keeping up with the global reality that now faces American companies. Traditionally, diversity focused on the integration of people from racial, gender, physical ability and religious perspectives inside of large corporations motivated by political or operational imperative, or social good. The idea was to.

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Using Scenarios to Build Better Teams

Scenario planning is designed to help organizations think strategically through the uncertainties they face. In a strategic context, scenarios are usually developed and used by senior executive teams and boards of directors. They can also be powerful tools at lower levels in the organization to help people think more strategically about the industry they work.

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For Good Customer Service Use All Channels, Speak with One Voice

For Good Customer Service Use All Channels, Speak with One Voice This weekend I experienced intermittent outages from my Comcast Internet Service (now Xfinity). In a moment of IP lucidity, I was able to connect to the Comcast website and login. I was promptly informed that the Internet, phones an television were all experiencing issues.

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The Future of Higher Education Depends on Leadership

Read this insightful article from Maria Puzziferro, President, Rocky Mountain College of Art + Design. Higher education needs strong leaders that can deal with the complexity of today’s education environment, while delivering on student goals for work related learning, inspiring faculty and transforming their institutions to reflect the realities of the 21st Century technology and.

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