Celebrity Insights: Star Trek’s Chase Masterson: Leadership Lessons from a Dabo Girl What can we learn about leadership from a Dabo girl? Well, a lot as it turns out. I had the pleasure of hanging out with several Star Trek celebrities over the course of a recent Seattle convention weekend. I was particularly struck by Chase Masterson — Star Trek Deep Space Nine’s Leeta, the … [Read more...] about Celebrity Insights: Star Trek’s Chase Masterson: Leadership Lessons from a Dabo Girl
Management
Celebrity Insights: Tyler Oakley’s Take on Personal Branding for the Rest Of Us
If you are young and spend your time on YouTube, or if you track the world of pop culture through Twitter, you probably know Tyler Oakley. If your YouTube experience is limited to talking dog videos, expand your horizons, and go find Tyler Oakley. Tyler has something to teach you about personal branding, and more importantly, about community engagement, dialog and passion, … [Read more...] about Celebrity Insights: Tyler Oakley’s Take on Personal Branding for the Rest Of Us
5 Reasons to Rediscover Management and Question the Focus on Leadership
Peter Drucker didn’t really believe in leadership as the core skill for business. Looking at his quotes yields an equivalency between efficiency and management, and between effectiveness and leadership. Management does things right, and leaders do the right things. But beyond a few passing quotes, Drucker dedicated himself to helping people do things right. Drucker viewed … [Read more...] about 5 Reasons to Rediscover Management and Question the Focus on Leadership
The Tens—Designing the IT CRM Role
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role
The Tens—IT Change Management
IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that … [Read more...] about The Tens—IT Change Management