In the Guliver blog on Economist.com (Check-in desks Time to check-out?), the writer suggest that airlines do away with airport check-in. We do it all on-line anyway, and who would miss the queues waiting for check-i anyway?. Well, for the most part, self-check-in is common, but not universal (59% of people still check-in at the counter). Airlines have moved automation onto … [Read more...] about The Economist Get’s Airport Check-in Wrong
Management
Time to Plan at the Speed of Change.
Some organizations don't plan at the speed of change: “Dan, our strategic plan is about to expire. Can you come and help use create a new one?” I get than phone call pretty often. My first statement is “sure,” followed by, “I do have to warn you that if you work with me, your strategic plan will never expire again.” I believe organizations should plan at the … [Read more...] about Time to Plan at the Speed of Change.
Celebrity Insights: Star Trek’s Chase Masterson: Leadership Lessons from a Dabo Girl
Celebrity Insights: Star Trek’s Chase Masterson: Leadership Lessons from a Dabo Girl What can we learn about leadership from a Dabo girl? Well, a lot as it turns out. I had the pleasure of hanging out with several Star Trek celebrities over the course of a recent Seattle convention weekend. I was particularly struck by Chase Masterson — Star Trek Deep Space Nine’s Leeta, the … [Read more...] about Celebrity Insights: Star Trek’s Chase Masterson: Leadership Lessons from a Dabo Girl
Celebrity Insights: Tyler Oakley’s Take on Personal Branding for the Rest Of Us
If you are young and spend your time on YouTube, or if you track the world of pop culture through Twitter, you probably know Tyler Oakley. If your YouTube experience is limited to talking dog videos, expand your horizons, and go find Tyler Oakley. Tyler has something to teach you about personal branding, and more importantly, about community engagement, dialog and passion, … [Read more...] about Celebrity Insights: Tyler Oakley’s Take on Personal Branding for the Rest Of Us
5 Reasons to Rediscover Management and Question the Focus on Leadership
Peter Drucker didn’t really believe in leadership as the core skill for business. Looking at his quotes yields an equivalency between efficiency and management, and between effectiveness and leadership. Management does things right, and leaders do the right things. But beyond a few passing quotes, Drucker dedicated himself to helping people do things right. Drucker viewed … [Read more...] about 5 Reasons to Rediscover Management and Question the Focus on Leadership