Customer Service Perceptions Form In The Smallest of Moments: A Routine Maintenance Story This morning I spent way too much time trying to get a $10 credit for car service I had performed last week. You might think, “ten dollars, let it go.” While $10 …
How Not to Give THAT Vendor Presentation Trade show and conference attendees don’t like vendor presentations, and neither do conference organizers. Why? Because most vendors send a sales or marketing person up to do the company pitch, even when they committed to not doing …
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Thought Leadership’s Golden Rules Thought leadership isn’t just for individuals. In the Serious Insights guide “Thought Leaderhip’s Golden Rules,” you will learn how to use thought leadership to shape people’s perception of a company, its products and its services. Firms large and small want to …
Developing a Winning Thought Leadership Strategy What Is a Thought Leadership Strategy? How do you think about the future of your market? Does your organization include people who help shape your industry? What unique insights does your organization have about its market? What is your …
Inside Comic-Con Exclusives Exclusives are a big deal at Comic-Cons (I covered the exclusives process in GeekWire last year. See Exclusive! The inside story of Comic-Con’s most coveted collectibles). Today I received my first San Diego Comic-Con (SDCC) exclusive e-mail from Factory Entertainment (you can …
CMOs and technology mastery I was reading the most recent CMO research data from The CMO Study published by Deloitte US and Duke University [the study can be found here]. The findings are very interesting, but they would benefit from a closer cropping by desired …
Massive Audio’s Geeky Fametek Spin-off For the last couple of years, people visiting Las Vegas for CES may have noticed a Dalek, Doctor Who’s most persistent enemy, roaming in front of a booth at the edge of the iLounge. Those who wandered the show …
I was sitting on a couch in my hotel room while attending the Acumatica Summit 2016 in Orlando, Florida. I opened twitter and in the middle of the stream was an invitation to join a NASA Social event. I applied. I was accepted. I flew …
Star Wars ‘Jakku Spy’ comes to the very little screen in VR ILM Labs, through the Star Wars App, has delivered a VR experience for iOS and Android. I just downloaded that content to my iPhone 6. It was short, but ran well, had a …
The Google Chromecast Anniversary Gift That Never Gave Yesterday I read that Google was offering a free movie to celebrate with owners of Chromecast. So I went over to my Galaxy Tab S 8.4, connected to my Chromecast and went to offers. I had six …