Join knowledge workers all over the world in learning how to make collaboration better. Over the last year, Serious Insights Principal Analyst Daniel W. Rasmus has worked with vendors and consumers of technology to understand why collaboration technology doesn’t provide the business value it should. This research resulted in a new report: Why Collaboration is Broken, an … [Read more...] about Download New Report: Why Collaboration is Broken
Collaboration
Collaboration Tip: Delete E-mail During Vacation
Should I Delete E-mail During Vacation? A post on the BBC new magazine asks the question: "Should holiday email be deleted?" First, let me say to American readers that in this case "holiday" means "vacation." What they mean to ask is: "Should I have incoming E-mail deleted while on vacation?" My answer, yes, but with a caveat. If you don't stress over what you miss when you … [Read more...] about Collaboration Tip: Delete E-mail During Vacation
Working in an Aging Country: Learning from and Teaching Older Workers
Learning from and Teaching Older Workers According to the OECD the aging US is at risk from antique policies and prejudices that fail to appreciate the benefits of a workforce of experience. It is past time that we learn to appreciate the contribution of older workers, and that we create policies that can leverage the knowledge and understanding of this segment of the … [Read more...] about Working in an Aging Country: Learning from and Teaching Older Workers
Knowledge Management Failures Get Georgia’s Government Stuck in the Snow
The first thing all reporters, and eventually lawyers, ask, is: "Who knew what when?" In the case of emergency response or disaster recovery, there should be no doubt, because the organization, in this case, Georgia Emergency Management Agency (GEMA), should publish codified procedures that leave no doubt about what to do in a number of potential situations. These procedures … [Read more...] about Knowledge Management Failures Get Georgia’s Government Stuck in the Snow
Why Everyone Should Have an E-mail Signature
E-mail signatures are the calling cards of the 21st Century. Although social media channels provide bios, sometimes links to websites, e-mail remains the primary means of business communication. Some systems are now capable of converting signatures into contacts, which is great, except when an e-mail you receive doesn’t include a signature. For solid business relationships, … [Read more...] about Why Everyone Should Have an E-mail Signature