Organizations and collaboration vendors need to embrace Quality of Service for Meetings. This three-tiered approach offers an innovative approach to measuring meeting success. Work that one does for others requires Quality of Service (QoS) metrics. As I have learned since writing Management by Design, most people don’t’ think about designing activities considered mundane or … [Read more...] about How to Define Quality of Service for Meetings
Collaboration
Meeting Design Don’ts: How to Design a Meeting by Avoiding These 13 Terrible Meeting Design Don’ts
Meeting Design Don'ts If you apply our DOs of meeting design, you can probably avoid most of the Meeting Design Don'ts. But sometimes, people need a reminder that bad behavior influences design. The Management by Design methodology explores a number of ways to arrive at rules like this by applying ideas like simplicity, equitability, forgiveness, and flexibility. It … [Read more...] about Meeting Design Don’ts: How to Design a Meeting by Avoiding These 13 Terrible Meeting Design Don’ts
Google Workspace: Looking Beyond the Rebranding
In our new report, The Collaboration Market 2020: Innovation and Momentum During Lockdown, Serious Insights pointed to the rapid developments in the collaboration market since the beginning of the pandemic and its work from home (WFH) fallout. This note looks at Google’s recent announcement of Google Workspace which further strengthens the argument that collaborative work … [Read more...] about Google Workspace: Looking Beyond the Rebranding
Notes Toward A Collaboration Experience Methodology
Notes toward a collaboration experience methodology. Even with the wealth of collaboration tools available, and the pandemic-forced need to use them every day, most organizations do not understand their collaborative work. Some may participate in vendor-specific surveys when implementing a tool, but those often concentrate on limited workflows that would favor the vendor’s … [Read more...] about Notes Toward A Collaboration Experience Methodology
The Collaboration Market 2020: Innovation and Momentum During Lockdown
The collaboration market 2020: Collaboration vendors have touted the value of remote work for decades. It wasn’t until the 2020 COVID pandemic that their ideas of distributed work were deeply tested. And for the most part, collaboration delivered on its promises. The adoption of concepts often unveils new fractures under stress. Collaboration technology proved no different. … [Read more...] about The Collaboration Market 2020: Innovation and Momentum During Lockdown