Scenario Planning and Communications: How Does Scenario Planning Apply to Communications Jobs? I teach scenario planning in the University of Washington's Communications Leadership program. We have toyed with various titles for my course, including my favorite, and I think most accurate, Strategic Storytelling. Unfortunately, that is not a common moniker for scenario … [Read more...] about Scenario Planning and Communications: How Does Scenario Planning Apply to Communications Jobs?
Strategy
Hot Video: Dan on ‘Commuters Talking Computers with Coffee…and Pepsi’ hosted by Matt Caton from TheBrain
Dan on 'Commuters Talking Computers with Coffee...and Pepsi' hosted by Matt Caton from TheBrain Watch as I talk with TheBrain's Matt Caton on how I use TheBrain in my everyday work. Watch other videos from TheBrain here. For more serious insights on management, click here. … [Read more...] about Hot Video: Dan on ‘Commuters Talking Computers with Coffee…and Pepsi’ hosted by Matt Caton from TheBrain
Revisiting the Serendipity Economy: Tech Vendors Still Don’t Offer Value Propositions Beyond Productivity
Revisiting the Serendipity Economy I recently discussed The Serendipity Economy with Don Findley on The Human Code (podcast available on October 8, here and on Apple and Spotify). I think it is time to rekindle a discussion about the real value of technology as AI sells its productivity message in many ways, to the detriment of other technologies, such as collaboration … [Read more...] about Revisiting the Serendipity Economy: Tech Vendors Still Don’t Offer Value Propositions Beyond Productivity
Scenario Planning Misconceptions: The Top 10 Misunderstandings About Scenario Planning
Scenario Planning Misconceptions: The Top 10 Misunderstandings About Scenario Planning Cover photo: DALL-E3 via Microsoft Edge Scenario planning isn't about predicting the future; it's about embracing the uncertainty that defines it. Too often, people misconstrue scenario planning as an exercise in clairvoyance, expecting it to reveal the precise contours of tomorrow. … [Read more...] about Scenario Planning Misconceptions: The Top 10 Misunderstandings About Scenario Planning
How Xfinity’s Poor Customer Service and Confusing Pricing Undermine Their Products
How Xfinity's Poor Customer Service and Confusing Pricing Undermine Their Products My recent experience with Xfinity reflects the frustrations, I'm sure, many of you have faced when dealing with cable companies. Here’s my saga, along with some advice on how service companies—especially those that feel like entitled incumbents—can improve their customer service. As a … [Read more...] about How Xfinity’s Poor Customer Service and Confusing Pricing Undermine Their Products
