CES 2019 Wrap-up: What We Learned and the Best of CES 2019 Last week at this time I was cool hunting the floor of the Las Vegas convention center in search of the questions Serious Insights found most pressing about the future of work. I …
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CES 2019: Serious Insights Watch List explores the topics that Serious Insights will cover for clients and readers at the trade show.
Product: CleanMyMac X Publisher: MacPaw Price: $39.95/1 year/1 Mac (for more pricing options, click here) Outsource MacOS Maintenance to CleanMyMac Every time Apple comes out with a new version of Mac OS there are a few pieces of software I want day one, and key …
Customer Service Perceptions Form In The Smallest of Moments: A Routine Maintenance Story This morning I spent way too much time trying to get a $10 credit for car service I had performed last week. You might think, “ten dollars, let it go.” While $10 …
Knowledge and Innovation: 21 Innovation Principles That Benefit from a KM Perspective Knowledge management often sounds like a controlling function, but it can also be a liberating one. Seeking knowledge, examining problems from different points of view and synthesizing content and context to create new, …
Education and museum knowledge management It seems counter-intuitive to advise learning organizations about how to implement learning, but universities, colleges and museums often find themselves locked into a matrix of intellectual intransigence hardened by politics, funding and bias. To avoid this, they need to actively …
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Thought Leadership’s Golden Rules Thought leadership isn’t just for individuals. In the Serious Insights guide “Thought Leaderhip’s Golden Rules,” you will learn how to use thought leadership to shape people’s perception of a company, its products and its services. Firms large and small want to …
Innovation: More Poetry than Science Practical lessons from 35 years of writing poetry to help individuals and teams deliver more innovative products, processes, and services. In a conversation with Phil McKinney, former HP Chief Innovation Officer and author of Beyond the Obvious: Killer Questions That Spark Game-Changing Innovation, …
Best practices are like vampires: They can suck the life out of an organization, kill its productivity, drain its creativity, and bleed its initiative. If you seek perfection in perpetuity, your organization’s learning apparatus will become an animated corpse cursed through the ages to feed …
Developing a Winning Thought Leadership Strategy What Is a Thought Leadership Strategy? How do you think about the future of your market? Does your organization include people who help shape your industry? What unique insights does your organization have about its market? What is your …