Category: Management by Design

How to Unshackle Yourself from E-mail

On this Harvard Business Review blog this morning, Daniel Markovitz, wrote a piece titled: How to Break Free from Email Jail. I appreciate Daniel’s manufacturing analogy of creating a pull system for information.  His designs make sense. However, what Daniel doesn’t acknowledge is that outside of manufacturing, most organizations don’t run like manufacturing floors. That.

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How to Design a Meeting in a Collaborative Work Environment (infographic)

This infographic captures the basic principles of meeting design based on the Management by Design methodology. It derives from the consideration of balance and purpose, and the use of technology considered ahead of its use. For more details read about the DOs here and DON’Ts here. Download the PDF here. #howtodesignameetinginfographic

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How to Design A Meeting: Preparation

We all run meetings like we know what we’re doing. We have been to so many meetings we just know how to run them. What we really know is how to model and perpetuate the poor habits and practices of our mentors and coaches, managers and colleagues.  In the era of collaboration software, our meetings.

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Ten Ways to Keep Customers Close

Ten Ways to Keep Customers Close In a turbulent economy, it is just as important, perhaps more so, to keep current customers close, as it is to fill the pipeline with new customers. The loss of a current customer translates into an immediate reduction of current and future revenue, and the need to invest in.

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How Clinging To Core Competencies Is Breaking Your Organization’s Heart

Since Gary Hamel and CK Prahalad put forth the idea of “core competencies” in a 1990 Harvard Business Review article, “The Core Competence of the Corporation,” organizations have taken this insight as permission to outsource various parts of their business operations. With “core competencies” organizations became machines with core functions that made the machine work,.

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How to Design Conflict Out of Your Organization

My book, Management by Design, offers readers a methodology that creates purposeful engagement in the design of work experiences. Too often, we just let work happen to us, as managers and employees. In the daily rush to accomplish and fulfill, to satisfy and delight, we rarely take the time to consider why we do the.

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August – Management by Design Tip of the Month: Design for Collaboration

I have been thinking a lot about collaboration lately. Writing whitepapers, facilitating scenario planning sessions and running workshops. We still have a lot to learn about working collaboratively. Working together just happens most of the time. We don’t think about designing how we work, we just make the assumption that people know how to work.

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Retail Needs to Invest in Talent to Remain Competitive

In Management by Design I suggested that organizations need to invest in their work experience. That means people, wages, policies and practice, space and technology, that combine to create an experience that provides value through the employment relationship that then creates more innovation,  lower turn over and high employee engagement. Zeynep Ton, a Professor of.

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The Future of Campus Stores: Good-Bye Books, Hello Learning

I gave talks at UBTech and CAMEX over the last year on the future of college retail. College bookstores face an existential crisis with the looming demise of physical book sales as digital technology rapidly becomes an option for learners. At the same time free content, via websites like the Kahn Academy, or through more.

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New Fast Company Blog Post: Redefining Diversity For The New Global Workforce

Our views of diversity in America are changing, but they aren’t keeping up with the global reality that now faces American companies. Traditionally, diversity-focused on the integration of people from racial, gender, physical ability, and religious perspectives inside of large corporations motivated by political or operational imperative, or social good. The idea was to create.

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