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Serious Insights

Serious Insights

Research and reviews from strategist, futurist and analyst Daniel W. Rasmus

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Management by Design

How to Design a Meeting: The Don’ts

October 16, 2020 by Daniel W. Rasmus Leave a Comment

First of all, if you do the DOs of meeting design, you can probably avoid most of the Don’ts. But sometimes people need a reminder about bad behavior influences design. The Management by Design methodology explores a number of ways to arrive at rules like this, by applying ideas like simplicity, equitability, forgiveness, flexibility. It suggests that organizations recognize … [Read more...] about How to Design a Meeting: The Don’ts

Download New Report: Why Collaboration is Broken

October 27, 2014 by Daniel W. Rasmus 3 Comments

Join knowledge workers all over the world in learning how to make collaboration better. Over the last year, Serious Insights Principal Analyst Daniel W. Rasmus has worked with vendors and consumers of technology to understand why collaboration technology doesn’t provide the business value it should. This research resulted in a new report: Why Collaboration is Broken, an … [Read more...] about Download New Report: Why Collaboration is Broken

The Economist Get’s Airport Check-in Wrong

August 12, 2014 by Daniel W. Rasmus Leave a Comment

Airlines on an iPad

In the Guliver blog on Economist.com (Check-in desks Time to check-out?), the writer suggest that airlines do away with airport check-in. We do it all on-line anyway, and who would miss the queues waiting for check-i anyway?. Well, for the most part, self-check-in is common, but not universal (59% of people still check-in at the counter). Airlines have moved automation onto … [Read more...] about The Economist Get’s Airport Check-in Wrong

The Tens—Designing the IT CRM Role

December 12, 2013 by Daniel W. Rasmus Leave a Comment

Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role

The Tens—IT Change Management

December 9, 2013 by Daniel W. Rasmus Leave a Comment

IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that … [Read more...] about The Tens—IT Change Management

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