Category: Management by Design

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How to Design a Meeting: The Don’ts

First of all, if you do the DOs of meeting design, you can probably avoid most of the Don’ts. But sometimes people need a reminder about bad behavior influences design. The Management by Design methodology explores a number of ways to arrive at rules like this, by applying ideas like simplicity, equitability, forgiveness, flexibility. It.

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Download New Report: Why Collaboration is Broken

Join knowledge workers all over the world in learning how to make collaboration better. Over the last year, Serious Insights Principal Analyst Daniel W. Rasmus has worked with vendors and consumers of technology to understand why collaboration technology doesn’t provide the business value it should. This research resulted in a new report: Why Collaboration is.

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Airlines on an iPad

The Economist Get’s Airport Check-in Wrong

In the Guliver blog on Economist.com (Check-in desks Time to check-out?), the writer suggest that airlines do away with airport check-in. We do it all on-line anyway, and who would miss the queues waiting for check-i anyway?. Well, for the most part, self-check-in is common, but not universal (59% of people still check-in at the counter). Airlines.

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The Tens—Designing the IT CRM Role

Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver,.

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The Tens—IT Change Management

IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that adoption arrives by.

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It’s Time to STOP Talking About Company Culture

It’s Time to STOP Talking About Company Culture From my November 2013 Newsletter: Over the last month, I keynoted the Chief Learning Officer Symposium and KMWorld. At both conferences, many speakers talked about the need to evolve, shift or otherwise change company culture. In some cases, the shift was to support collaboration, in others knowledge.

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Which is more important: Execution or Strategy?

A recent Strategy + Business article posed just this question: Strategy or Execution: Which Is More Important? I believe the answer is both. Execution without strategy is aimless. Strategy without execution is meaningless. It is that simple. Think about a strategy to enter a new retail area, say move a US retail brand into the.

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How to Design Conflict Out of Your Organization

Read the entire post: How to Design Conflict Out of Your Organization at mylinkage.com. How to Design Conflict Out of Your Organization by Daniel W. Rasmus By Kristin Schepici on September 25, 2012 My book, Management by Design, offers readers a methodology that creates purposeful engagement in the design of work experiences. Too often, we.

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How to Design a Meeting in a collaborative work environment: The DOs

Here is a follow-up to the Infographic How to Design a Meeting in a collaborative work environment. This installment focuses on what to do when planning and running a meeting in a collaborative work environment. Next time, the DON’Ts. Work with attendees to co-create a prioritized agenda so everyone understands the purpose of the meeting,.

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Eliminating Your Company’s Fear of Change

It seems like this week is the week to argue with bloggers over at Harvard Business Review. May latest read was Cure Your Company’s Allergy to Change by Brad Power. I don’t think fear of change is a structural issue. It is a behavioral and philosophical issue. Let me just focus on the list at.

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