If you are young and spend your time on YouTube, or if you track the world of pop culture through Twitter, you probably know Tyler Oakley. If your YouTube experience is limited to talking dog videos, expand your horizons, and go find Tyler Oakley. Tyler has something to teach you about personal branding, and more importantly, about community engagement, dialog and passion, … [Read more...] about Celebrity Insights: Tyler Oakley’s Take on Personal Branding for the Rest Of Us
Management
5 Reasons to Rediscover Management and Question the Focus on Leadership
Peter Drucker didn’t really believe in leadership as the core skill for business. Looking at his quotes yields an equivalency between efficiency and management, and between effectiveness and leadership. Management does things right, and leaders do the right things. But beyond a few passing quotes, Drucker dedicated himself to helping people do things right. Drucker viewed … [Read more...] about 5 Reasons to Rediscover Management and Question the Focus on Leadership
The Tens—Designing the IT CRM Role
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role
The Tens—IT Change Management
IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that … [Read more...] about The Tens—IT Change Management
It’s Time to STOP Talking About Company Culture
It's Time to STOP Talking About Company Culture From my November 2013 Newsletter: Over the last month, I keynoted the Chief Learning Officer Symposium and KMWorld. At both conferences, many speakers talked about the need to evolve, shift or otherwise change company culture. In some cases, the shift was to support collaboration, in others knowledge sharing, and in still … [Read more...] about It’s Time to STOP Talking About Company Culture