Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success (coverage image by OpenAI from a prompt written by the author) The APQC’s 2025 Process and Knowledge Management Conference At APQC’s 2025 Process and Knowledge Management Conference, the future wasn’t just a theme—the future asked hard questions. APQC went all … [Read more...] about Knowledge Management and AI: Revisiting the Need to Apply KM Practices and Technology to Enterprise AI Success
Collaboration
Why Back-to-Office Policies Won’t Help Big Tech Sell AI: The Remote Work Contradiction
Why Back-to-Office Policies Won't Help Big Tech Sell AI All images were generated by the author's prompts on Meta.ai. There is a growing tension between Big Tech's pre-pandemic promotion of remote work and its current back-to-office efforts. The shift in workplace dynamics and management strategies forces buyers to question the tech industry's credibility. This reversal … [Read more...] about Why Back-to-Office Policies Won’t Help Big Tech Sell AI: The Remote Work Contradiction
7 Reasons AI Needs Knowledge Management
7 Reasons AI Needs Knowledge Management Cover image by DALLE-3 using a summary of this article as a prompt. Much of the discussion about generative AI and the future of work focuses on the potential for AI to displace workers. Often vague references suggest that AI will create new jobs as did all the automation of the past. Like previous mechanical and digital automation, … [Read more...] about 7 Reasons AI Needs Knowledge Management
How AI Will Change Collaboration
How AI Will Change Collaboration Cover Photo by Google DeepMind on Pexels.com [Note: How AI Will Change Collaboration is an early version of a report that will be published following interviews with collaboration vendors and AI companies.] Collaboration remains an essentially human task. Generative AI challenges notions of human-centricity. As I re-examined my 2024 … [Read more...] about How AI Will Change Collaboration
AI and Knowledge Management: How AI Will Transform the Capture, Curation and Retrieval of Knowledge
AI and Knowledge Management: How KM Will Change As a complement to my long reflection on KMWorld 2023, I offer this more practical set of insights on specific ways KM will likely evolve with AI integrated into KM solutions, used to analyze data and prepare it for learning, and offer complementary structures for knowledge representation. This is an initial pass at the most … [Read more...] about AI and Knowledge Management: How AI Will Transform the Capture, Curation and Retrieval of Knowledge