Master the art of hybrid work
Collaboration and knowledge management vendors have always suggested that software would one day allow people to work from anywhere at any time.
With the recent global disruption of traditional work and the forced movement of many people to work from home (#WFH), their vision has become a reality.
Unfortunately, not every organization was ready to get the most out of their remote workers. In many cases, organizations found their people were undertrained, that they had too many collaboration tools, and that issues so easily resolved with a quick meeting now require new approaches to resolution. And as people return to work, hybrid work creates new challenges and opportunities.
Serious Insights is here to help our clients master the art of hybrid work with our Collaboration Advisory Services.
Collaboration Advisory Services
KM Advisory Services
The Serious Insights team has been helping individuals and organizations make the most of collaboration for over 30 years. Leverage our knowledge to improve team productivity, to keep people engaged, and to reignite innovation.
Serious Insights has been on the leading edge of knowledge management since the 1990s. Daniel W. Rasmus analyzed the KM market at Forrester Research and managed KM initiatives at Hughes Aircraft. He served as the CKO of Forrester Research subsidiary The Giga Information Group and led thought leadership marketing for Microsoft’s Office business unit. He currently advises the Hivemind Network and not-for-profits on knowledge capture, retention, and sharing.
- Rationalize an existing collaboration architecture or help with collaboration tool selection
- Develop and document collaborative processes
- Create a distributed work information architecture
- Facilitate distributed worker objectives
- Design incentives and rewards for distributed workers
- Capture and codify remote work management practices
- Knowledge assessment
- Knowledge management coaching and advisory
- Knowledge management keynotes and presentations (internal)
- Technology evaluation
- KM process development
- Customer knowledge and knowledge-based marketing
- Competitive intelligence
- Knowledge-based innovation
- Strategy and scenario planning
Start your collaboration journey today
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At APQC’s 2025 KM Conference, I challenged attendees to stop treating AI like magic and start managing it like knowledge. From opaque guardrails to missing metadata, AI systems are increasingly embedded in decision-making—but without KM, they drift into ungoverned complexity. This piece outlines how knowledge professionals must adapt their tools and frameworks to audit prompts, track model changes, align context windows, and govern knowledge flow in retrieval systems. AI isn’t just another tool—it’s a reshaping of the knowledge landscape. KM must now manage not just content, but the systems that generate, retrieve, and interpret it.
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