Serious Insights

Research and reviews from strategist, futurist and analyst Daniel W. Rasmus

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Collaboration Advisory Services

 

Collaboration Advisory Services

Master the art of hybrid work

Collaboration and knowledge management vendors have always suggested that software would one day allow people to work from anywhere at any time.

With the recent global disruption of traditional work and the forced movement of many people to work from home (#WFH), their vision has become a reality.

Unfortunately, not every organization was ready to get the most out of their remote workers. In many cases, organizations found their people were undertrained, that they had too many collaboration tools, and that issues so easily resolved with a quick meeting now require new approaches to resolution. And as people return to work, hybrid work creates new challenges and opportunities.

Serious Insights is here to help our clients master the art of hybrid work with our Collaboration Advisory Services.

Collaboration Advisory Services

KM Advisory Services

The Serious Insights team has been helping individuals and organizations make the most of collaboration for over  30 years. Leverage our knowledge to improve team productivity, to keep people engaged, and to reignite innovation.

Serious Insights has been on the leading edge of knowledge management since the 1990s. Daniel W. Rasmus analyzed the KM market at Forrester Research and managed KM initiatives at Hughes Aircraft. He served as the CKO of Forrester Research subsidiary The Giga Information Group and led thought leadership marketing for Microsoft’s Office business unit. He currently advises the Hivemind Network and not-for-profits on knowledge capture, retention, and sharing.

  • Rationalize an existing collaboration architecture or help with collaboration tool selection
  • Develop and document collaborative processes
  • Create a distributed work information architecture
  • Facilitate distributed worker objectives
  • Design incentives and rewards for distributed workers
  • Capture and codify remote work management practices
  • Knowledge assessment
  • Knowledge management coaching and advisory
  • Knowledge management keynotes and presentations (internal)
  • Technology evaluation
  • KM process development
  • Customer knowledge and knowledge-based marketing
  • Competitive intelligence
  • Knowledge-based innovation
  • Strategy and scenario planning

Start your collaboration journey today

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Our latest collaboration posts

Putting Knowledge in Writing: Modern KM and AI Can Elevate How Documents Transmit Knowledge

This article examines why documents are only fragments of knowledge, how generative AI exposes brittle content, and why access alone never guarantees understanding. It argues for context-rich knowledge practices: better scaffolding and metadata, explicit assumptions and confidence levels, and stewardship that retires or renews aging content. The piece introduces the “knowledge sculptor” as a new role that shapes AI-generated output into meaningful, trusted artifacts. Rather than idolizing archives, organizations are urged to build active, social, and contextualized knowledge systems where AI augments human judgment, surfaces patterns, and keeps knowledge aligned with changing realities.

Continue Reading Putting Knowledge in Writing: Modern KM and AI Can Elevate How Documents Transmit Knowledge