APQC Communities of Practice Survey Findings Reveal Design and Strategy Gaps Organizations Must Close to Make CoPs Effective and Relevant Surveys, even when well-crafted, reveal only what respondents already believe to be true. They do not surface what participants don’t know, can’t imagine, or have yet to encounter. That means survey results should be treated as guideposts, … [Read more...] about APQC Communities of Practice Survey Findings Reveal Design and Strategy Gaps Organizations Must Close to Make CoPs Effective and Relevant
Management by Design
Meeting Design Don’ts: How to Design a Meeting by Avoiding These 13 Terrible Meeting Design Don’ts
Meeting Design Don'ts If you apply our DOs of meeting design, you can probably avoid most of the Meeting Design Don'ts. But sometimes, people need a reminder that bad behavior influences design. The Management by Design methodology explores a number of ways to arrive at rules like this by applying ideas like simplicity, equitability, forgiveness, and flexibility. It … [Read more...] about Meeting Design Don’ts: How to Design a Meeting by Avoiding These 13 Terrible Meeting Design Don’ts
Download New Report: Why Collaboration is Broken
Join knowledge workers all over the world in learning how to make collaboration better. Over the last year, Serious Insights Principal Analyst Daniel W. Rasmus has worked with vendors and consumers of technology to understand why collaboration technology doesn’t provide the business value it should. This research resulted in a new report: Why Collaboration is Broken, an … [Read more...] about Download New Report: Why Collaboration is Broken
The Economist Get’s Airport Check-in Wrong
In the Guliver blog on Economist.com (Check-in desks Time to check-out?), the writer suggest that airlines do away with airport check-in. We do it all on-line anyway, and who would miss the queues waiting for check-i anyway?. Well, for the most part, self-check-in is common, but not universal (59% of people still check-in at the counter). Airlines have moved automation onto … [Read more...] about The Economist Get’s Airport Check-in Wrong
The Tens—Designing the IT CRM Role
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role