Retail Needs to Invest in Talent to Remain Competitive

In Management by Design I suggested that organizations need to invest in their work experience. That means people, wages, policies and practice, space and technology, that combine to create an experience that provides value through the employment relationship that then creates more innovation,  lower turn over and high employee engagement.

Zeynep Ton, a Professor of Operations Management at MIT’s Sloan School of Management agrees.

Read the Time Business article, “Future of Retail: Companies That Profit By Investing in Employees ,” here