Insights

Developing a Winning Thought Leadership Strategy What Is a Thought Leadership Strategy? How do you think about the future of your market? Does your organization include people who help shape your industry? What unique insights does your organization have about its market? What is your vision for the future of …

What is the difference between Data, Information, Knowledge and Wisdom? Need help with your KM Strategy? Click here for the Serious Insights KM Services The debate over the relationship between data, information, knowledge and wisdom continues to evolve as new forms of representation emerge. My personal perspective runs contrary to …

Rocketbook Everlast Mini and Transcription Read our original Rocketbook review here. For the most part, I have gone paperless. I scan content with ABBY’s FineScanner on my iPhone and iPad, and I take most notes with Noteshelf on my iPad Pro with Apple Pencil. But there are still times when …

Product: CleanMyMac X Publisher: MacPaw Price: $39.95/1 year/1 Mac (for more pricing options, click here) Outsource MacOS Maintenance to CleanMyMac Every time Apple comes out with a new version of Mac OS there are a few pieces of software I want day one, and key among those is CleanMyMac. And …

Customer Service Perceptions Form In The Smallest of Moments: A Routine Maintenance Story This morning I spent way too much time trying to get a $10 credit for car service I had performed last week. You might think, “ten dollars, let it go.” While $10 is a good lunch, it …

  How Not to Give THAT Vendor Presentation Trade show and conference attendees don’t like vendor presentations, and neither do conference organizers. Why? Because most vendors send a sales or marketing person up to do the company pitch, even when they committed to not doing the company pitch. The problem …

Quick Take Review: UAG Monarch Series Price: $59.99 Review and Features There are case makers, and then there is Urban Armor Gear, or UAG. UAG makes outstanding products that look cool and provide all the protection required for most device use cases. We evaluated the UAG Monarch series on an …

Quick Take Review: Native Union Drop Wireless Charger Product: Native Union Drop Wireless Charger Price: $59.99 Native Union has a great design team. Their Drop Wireless Charger combines a non-slip silicon treaded pad with an aircraft grade aluminum housing to produce a very attractive charger.  Native Union didn’t stop with …

Quick Take Review: MyCharge Unplugged 10K Product: MyCharge Unplugged 10K Price: $69.99 Most people carry an extra battery pack these days, at least on long trips where electrical outlets might prove hard to come by. The majority of battery packs are pretty simple. They charge via a micro-USB port and …

Scenario Planning: How to Test Scenarios As an organization converges on a set of long-range scenarios, it typically wants to validate its scenarios. Since scenarios reflect logical speculations about the future, there is no right or wrong about them, but that does not mean that they cannot be validated for …

Review: Polk Command Bar. Alexa with Attitude It used to be, when a house started talking to you, it was time for a chat with the local priest or vicar about some spiritual cleansing. But now everywhere I turn, my home speaks to me through Alexa and an Amazon Echo …

Knowledge and Expertise:  Mental work modes and switching mental gears Most knowledge work falls into three distinct modes: Knowledge synthesis Knowledge synthesis is usually a form of research characterized by reading, listening and watching with a goal in mind, a hypothesis that needs to be tested. We characterize this as downward …